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FYI and Bug report for Viewer 7.62

John Davis, User (Posts: 2)
Oct 17, 2024 11:35:39 am EDT
Support level: Free or trial
Notice for those running into the same headache from the recent version of Viewer (7.62).

If you use the Settings Configuration of the MSI Configurator it makes a call to a RUTSERV.EXE file which I presume is what creates the configuration for the Host.

This EXE file is missing from the current install of 7.62 (even attempting a fresh install).

I still had a copy from the 7.61 portable version and it seems to work with the 7.62 and completed the task of creating the MSI.

It is missing from the ASSETS folder.
Conrad Sallian, Support (Posts: 3074)
Oct 17, 2024 1:54:57 pm EDT
Hello John,

Nothing is missing. The file, it seems, is just deleted by your antivirus software.

What a/v software do you use on the Viewer machine?

P.S. Yes, you are correct. The rutserv.exe in Viewer assets folder is used for MSI Configuration.
John Davis, User (Posts: 2)
Oct 17, 2024 2:33:34 pm EDT
Support level: Free or trial
We just recently confirmed this! It is Sentinel one!.

My apologies!
Conrad Sallian, Support (Posts: 3074)
Oct 17, 2024 2:42:27 pm EDT
Thank you for the information. We've sent a FP report to them. By the way, here is the email address that can be reached at report@sentinelone.com . You are encouraged to send an FP too.

Thanks.
Conrad Sallian, Support (Posts: 3074)
Oct 24, 2024 6:23:59 am EDT
Hello John,

Just wanted to check if you’re still experiencing the same issue with SentinelOne?

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