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Conrad Sallian wrote:

Hello Aleur,

Regarding your tickets—we’ll check the website and get back to you. Our site recently went through a facelift, so minor issues are possible. Apologies for any inconvenience.

and the 2nd RU its pushing ads on the installation?

This couldn't be further from the truth. Remote Utilities has never used ads or bundling, see our CSA guidelines compliance here. We don’t need to—we earn profits by selling licenses directly, and our free version is simply a way to spread the word about the software. It’s a pure freemium model.

Unfortunately, antivirus software has become completely unreliable ever since many companies, even those with a good track record (i.e., old-school AV vendors), started using AI technologies to save on manpower and development costs. The number of mistakes and false positives—especially those that make no sense, like in this case—is beyond comprehension.

You can submit a false positive report to Microsoft, and they will fix it (just as Norton did in this thread) and apologize. But when the next version of Remote Utilities is released, signed with the same certificate, it will happen all over again.

This is how the 'antivirus software industry' works today, and frankly, we feel sorry for them. Their ultimate goal isn’t to protect you against viruses—it’s to create the illusion of protection. They want to show that they’re 'doing something,' which is why they invented these half-baked 'PUA' and 'potentially unsafe' categories and label nearly every legitimate software with them.

Conrad Sallian wrote:

Hi Aleur,

With regards to the first issue - we fixed the form on the website/account. Please, try adding your license now and raising the support level.

Thanks.