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Hello,

Thank you for your message.

Unfortunately, we’re not sure if we can provide much assistance in case antivirus software is incapable to distinguish between malware and a legitimate program that has been digitally signed with an EV Code Signing certificate and has been on the market for 15 years.

This specific file (version 7.6.2.0) has been available for several months. Moreover, it is the Viewer (a client), which, even in theory, cannot be used to grant access.

We can only suggest that you submit a false positive report to Microsoft using this link:
https://www.microsoft.com/en-us/wdsi/filesubmission.

Hope that helps.

Hello,

We continuously submit false positive reports to Microsoft (and other antivirus vendors), but it would be tremendously helpful if affected users also did the same. Submitting a report takes only a minute, and the more complaints the a/v vendors receive, the faster they are likely to act.

We provide relevant false positive submission links for all major antivirus vendors on this page: https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/.

Thank you for your support!

D L wrote:

Are there such problems on Hosts too?

Or only on Viewer?

Unfortunately, with modern antivirus software anything can be declared a 'threat', even an empty file.

Since recently, perhaps it doesn't make sense to even bother with checking Virustotal results because they don't have anything to do with reality.