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Virus detected while executing viewer-7.6.2.0.exe
Links used in this discussion
Links used in this discussion
- https://www.microsoft.com/en-us/wdsi/filesubmission
- https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/
- https://www.remoteutilities.com/blog/is-virustotal-the-right-tool/#The_Empty_File_Experiment
- https://i.imgur.com/rAwWdJF.png
- https://www.microsoft.com/en-us/wdsi/defenderupdates
- https://i.imgur.com/AQ7KhO5.png
- https://i.imgur.com/4kihZFl.png

Conrad Sallian,
Support (Posts: 3126)
Apr 04, 2025 3:31:38 am EDT
Hello Shane,
Thank you for your message.
Judging by the screenshot, this appears to be an issue that previously occurred with Windows Defender. However, Microsoft has informed us that the issue has since been resolved.
Please make sure your Windows Defender is up to date to apply the fix. If the issue persists after updating, please let us know.
Thank you for your message.
Judging by the screenshot, this appears to be an issue that previously occurred with Windows Defender. However, Microsoft has informed us that the issue has since been resolved.
Please make sure your Windows Defender is up to date to apply the fix. If the issue persists after updating, please let us know.
Shane Farmer,
User (Posts: 5)
Apr 04, 2025 4:44:06 pm EDT
Support level: Free or trial
Will double check when I get home, but should be newest.
https://www.microsoft.com/en-us/wdsi/defenderupdates
https://www.microsoft.com/en-us/wdsi/defenderupdates
Shane Farmer,
User (Posts: 5)
Apr 05, 2025 2:57:27 pm EDT
Support level: Free or trial
Edited:Shane Farmer - Apr 05, 2025 3:00:13 pm EDT

Conrad Sallian,
Support (Posts: 3126)
Apr 07, 2025 4:59:56 am EDT
Hello Shane,
Thank you for the screenshots. We've just checked the file again with the most recent definitions and there was no detection. Here is a screenshot of the definitions version:

Feel free to refer to this article on Microsoft website on how to get the most recent updates.
P.S. You can place screenshots directly in the post using the 'upload image' link under the text field.
Thank you for the screenshots. We've just checked the file again with the most recent definitions and there was no detection. Here is a screenshot of the definitions version:
Feel free to refer to this article on Microsoft website on how to get the most recent updates.
P.S. You can place screenshots directly in the post using the 'upload image' link under the text field.
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