Community
RutView.exe Deleted! for version 6.6.03
Eric Pallozzi,
User (Posts: 3)
Apr 03, 2017 11:44:48 am EDT
Support level: Free or trial
Hello, I am using windows 7 and I upgraded from the viewer version 6.3.
Issue: everything was working fine when I installed on the 30th of March. But today 4/3 all of a sudden I click on the shortcut and it tells me the rutview.exe file is missing?
I submitted a ticket for this issue. Also Microsoft Security Essentials says the rutview.exe is a Trojan Virus. I suspect my computer automatically deleted it during a scan. Which is why I couldn't open it today.
Please advise.
Issue: everything was working fine when I installed on the 30th of March. But today 4/3 all of a sudden I click on the shortcut and it tells me the rutview.exe file is missing?
I submitted a ticket for this issue. Also Microsoft Security Essentials says the rutview.exe is a Trojan Virus. I suspect my computer automatically deleted it during a scan. Which is why I couldn't open it today.
Please advise.
Edited:Eric Pallozzi - Apr 03, 2017 11:57:36 am EDT
Support level: Free or trial
Hi Eric,
We just recently contacted Microsoft in regards to the false positive, can you confirm if you're using the latest version of MS Essentials and try re-downloading/installing RU? If the issue still arises let me know.
Thanks!
We just recently contacted Microsoft in regards to the false positive, can you confirm if you're using the latest version of MS Essentials and try re-downloading/installing RU? If the issue still arises let me know.
Thanks!
* Website time zone: America/New_York (UTC -4)