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Hi Linda,

With that service - yes. But perhaps not with Remote Utilities, if you still cannot connect without whitelisting our server addresses manually first.

Unfortunately, we do not have direct control over WatchGuard detections. We are in the same boat as you - all we can do is contact them and ask to remove the false positive detection.

Hello Jorge,

Thank you for your message.

Did you try contacting the firewall manufacturer?

Hello Jorge,

Yes, but you can not ask them why they were totally blocked? ... so that it does not happen again

If only they would even respond to our messages. They never bothered to answer to our direct twitter messages, and their technical support is only available after you log in as their customer.  We called them on the phone and asked for a contact person with whom we could figure out how to resolve the issue but the call was forwarded to an automated voice response system and was never answered by technical support.

Why should we care about WatchGuard customers more than WatchGuard does? We are eager to help you - you can see that we respond almost immediately. But there is little we can do if some third party "security" company decides to block our software all of a sudden. We could ask for a reasons for such blocking if other firewall manufacturers did as well, but this is obviously not the case.

Hi Jorge,

That is good news. Thank you for the update. We'll be looking forward to a confirmation from other participants in this thread.

Hello Linda,

Thank you.

You need to whitelist the domain with a mask

*.remoteutilities.com

. This will whitelist our website https://www.remoteutilities.com and addresses of our Internet-ID servers.

Please let us know if you have more questions.