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Screen flicker on full view.

Victor Tschetter, User (Posts: 19)

Oct 06, 2022 10:54:22 am EDT

There is a biking on iOS where the screen will flicker as I’m moving the mouse.

1. This has been on all versions of iOS.
2. It only happens when zoomed out completely, once you zoom in, even slightly, it stops acting up.

Can you fix this?

Pauline, Support (Posts: 2860)

Oct 06, 2022 1:10:49 pm EDT

Hello Victor,

Thank you for your message.

Could you please clarify if the issue occurs only when connected to a remote Host? In addition, please let us know what version of Host you're using and the exact iOS version running on the Viewer device.

Looking forward to your reply.

Victor Tschetter, User (Posts: 19)

Oct 06, 2022 2:32:37 pm EDT

Support level: Free or trial

Pauline wrote:

Hello Victor,

Thank you for your message.

Could you please clarify if the issue occurs only when connected to a remote Host? In addition, please let us know what version of Host you're using and the exact iOS version running on the Viewer device.

Looking forward to your reply.

Using latest versions for iOS and host as of this post.

Yes it only happens when connecting to remote host. It looks like it happens when the mouse moves across the halfway point of the screen. When it does that, the screen glitches for a second.

Pauline, Support (Posts: 2860)

Oct 06, 2022 4:05:05 pm EDT

Hello Victor,

Thank you for the clarification.

Unfortunately, we couldn't reproduce the issue. Please try adjusting the Color format in the connection properties in your mobile Viewer app and see if this helps to resolve the issue. In case if this doesn't help, please also try connecting from the same Viewer app to the same Host using another network (for example, WiFi at home/office instead of mobile internet).

Hope that helps.

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