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Conrad Sallian wrote:

Scott Berg wrote:
Seem to be having the same problem as in the android forums.

No matter what I put in the box, be it the internet id, my internet ip or even the internal network ip I keep getting the host not found error.

I'm on the latest version of both ipad app and the windows host app

Is it a bug in the program or is it something I'm doing wrong?

Hello Scott,

It looks like a firewall/antivirus issue. First, check the Host side and I recommend doing that with the Internet ID. Make sure that you can see a blue sphere/circle beside the Host icon. It means that the Host successfully connected to a mediation server.

Then type the Internet ID into the mobile Viewer exactly (i.e. it's case-sensitive) as it is shown in the Host and try to connect. If it doesn't connect, then the problem is on the Viewer side. Is there any mobile firewall/antivirus or other security software on your phone that might affect connectivity?

Conrad Sallian wrote:

Scott Berg wrote:

Conrad,

ON the host I do see a blue circle so it is communicating with the media server.

I typed the internet ID exactly as is with the dashes and all and put upper cases.

I was able to connect to is successfully from another computer via a viewer, just not on my ipad. I have no anti-virus or firewall software on my ipad.

Couple of questions:

1. Could you please verify that the mobile Viewer version number is 5.6.0.2. It's displayed at the top right corner of the main screen. Note that the mobile version numbers are not directly related to desktop version numbers. The number above represents the latest iOS version.

2. When you attempt connection, is the Viewer "thinking" for a while before showing you the "Host not found" message? Or does that message pops up immediately when you click "Connect", without a pause?

1. When using ID it pauses for a bit (about 5-10seconds) but then no error or anything else, it just lets me to try and connect again.
2. When using internal ip there is no error or anything else. there is no pause either when I try to connect, less than second after clicking connect it comes right back to letting me try to connect.
3. when using internet based ip it gives host not found without any pause (this could be because i'm trying to loop back into my network) not to worried if connecting is this manner works.
   

1. When using ID it pauses for a bit (about 5-10seconds) but then no error or anything else, it just lets me to try and connect again. Sames as above
2. When using internal ip it gives host not found error with a pause of about 2-3 seconds before giving error.
3. When using internet ip it gives host not found error with a pause of about 5-10 seconds before giving error.