Community

My installed Android Remote Utilites Viewer was updated to version 12.7.1 in mid September, 2024. After the update, Viewer briefly displays the Remote Utilities logo screen when launched, but then reverts back to the Android home screen from which it was launched (launch fails). If a Viewer launch is attempted a second time, the same logo screen briefly appears and Android reports "Remote Utilities keeps stopping".
The unsuccessful launch/crash started happening right after the version 12.7.1 update. Worked fine in previous version. I'm using a Motorola Play G7 with Android 10.

I had a similar issue in the past when a new version of the Android Viewer was released.

Can anyone confirm that this is a new version bug and if it is being addressed?

Thanks,
-Richard

I've already tried uninstalling/reboot/reinstalling Android Viewer with no success. Also tried clearing cache and user data.

-Richard

My Motorola G7 Play is not upgradable beyond Android 10.
The Google Play Store says the Android Viewer 12.7.1 is compatible with Android 6 and greater, and that it is compatible with Motorola Moto G(7) Play.

Is there any way I could get a copy of the RU Android Viewer version prior to 12.7.1 and reload it? That version worked perfectly for me.

Thanks,
-Richard

Here is a link on my Google Drive to a screenshot video where I click on the RU icon, the RU logo flashes, and returns to the Android launch screen. I click on the RU icon again, and Android reports "Remote Utilities keeps stopping".

Hope this helps with troubleshooting.

https://drive.google.com/file/d/1k4eet3hiKi7dob3Mf8u0a1p3wJpKa9Dj/view?usp=drive_link
(I tried to attach the video to this post, but the upload kept saying "error saving the file")

-Richard

Pauline,
Thanks for having your developers take a look.

Could you please give me access to the Android RU Viewer version before 12.7.1?
If I could re-install the previous version and if it runs without crashing, it would eliminate my hardware as the problem. Might be a useful troubleshooting exercise.

-Richard

Pauline,
Following up on the crash issue...

Still having the problem described above.

I accessed the Android logs using adb logcat. Here is a copy of the crash as recorded in the log when I launch Android Remote Utilities Viewer on my Android 10 phone. I launched the viewer twice, which is reflected in the log at 12-03 13:54:15.086 and 12-03 13:54:16.960. Could you please have your developers take a look and advise?

--------- beginning of crash
12-03 13:54:15.086 25971 25971 E AndroidRuntime: FATAL EXCEPTION: main
12-03 13:54:15.086 25971 25971 E AndroidRuntime: Process: com.remoteutilities.mviewer, PID: 25971
12-03 13:54:15.086 25971 25971 E AndroidRuntime: java.lang.UnsatisfiedLinkError: Unable to load native library "/mnt/expand/236560f1-833a-4cef-b21d-4883df850831/app/com.remoteutilities.mviewer-NJJ5hOP1OUyFOPkdPtBFqg==/split_config.armeabi_v7a.apk!/lib/armeabi-v7a/libmviewer.so": dlopen failed: library "asset32android.so" not found
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at android.app.NativeActivity.onCreate(NativeActivity.java:178)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at com.embarcadero.firemonkey.FMXNativeActivity.onCreate(FMXNativeActivity.java:139)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at android.app.Activity.performCreate(Activity.java:7822)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at android.app.Activity.performCreate(Activity.java:7811)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1328)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3430)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:3598)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:83)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:95)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2164)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at android.os.Handler.dispatchMessage(Handler.java:107)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at android.os.Looper.loop(Looper.java:241)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at android.app.ActivityThread.main(ActivityThread.java:7582)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at java.lang.reflect.Method.invoke(Native Method)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:492)
12-03 13:54:15.086 25971 25971 E AndroidRuntime:        at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:941)
12-03 13:54:15.090  1735 25993 I chatty  : uid=1000 system_server expire 1 line
12-03 13:54:15.109 13097 13097 W ContextImpl: Calling a method in the system process without a qualified user: android.app.ContextImpl.startService:1585 android.content.ContextWrapper.startService:669 android.content.ContextWrapper.startService:669 com.vzw.qualitydatalog.QualityDataEventsReceiver.startCustomService:68 com.vzw.qualitydatalog.QualityDataEventsReceiver.onReceive:48
12-03 13:54:15.171  1735  1760 I chatty  : uid=1000(system) android.anim expire 4 lines
12-03 13:54:16.960 26002 26002 E AndroidRuntime: FATAL EXCEPTION: main
12-03 13:54:16.960 26002 26002 E AndroidRuntime: Process: com.remoteutilities.mviewer, PID: 26002
12-03 13:54:16.960 26002 26002 E AndroidRuntime: java.lang.UnsatisfiedLinkError: Unable to load native library "/mnt/expand/236560f1-833a-4cef-b21d-4883df850831/app/com.remoteutilities.mviewer-NJJ5hOP1OUyFOPkdPtBFqg==/split_config.armeabi_v7a.apk!/lib/armeabi-v7a/libmviewer.so": dlopen failed: library "asset32android.so" not found
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at android.app.NativeActivity.onCreate(NativeActivity.java:178)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at com.embarcadero.firemonkey.FMXNativeActivity.onCreate(FMXNativeActivity.java:139)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at android.app.Activity.performCreate(Activity.java:7822)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at android.app.Activity.performCreate(Activity.java:7811)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1328)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3430)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:3598)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:83)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:95)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2164)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at android.os.Handler.dispatchMessage(Handler.java:107)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at android.os.Looper.loop(Looper.java:241)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at android.app.ActivityThread.main(ActivityThread.java:7582)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at java.lang.reflect.Method.invoke(Native Method)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:492)
12-03 13:54:16.960 26002 26002 E AndroidRuntime:        at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:941)
12-03 13:54:16.962  1735 26023 I chatty  : uid=1000 system_server expire 1 line