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Intermittent connections
... the hosts and sometimes not. The hosts are marked as online in the viewer but as soon as we try to connect, the host goes offline only to reappear a few seconds later and we still cannot connect to it. We can still connect to them using RDP with VPN without Remote utilities when remote utilities doesn't work. The logs on the server and hosts say nothing. Here are some interesting parts in the viewer logs: #removed logs for privacy reasons
Intermittent connections
Author: Conrad. Hello Alexandre, Thank you for your message. "We can still connect to them using RDP with VPN without Remote utilities when remote utilities doesn't work. " Sorry, it doesn't make sense to compare direct connection (RDP through VPN) with indirect/mediated connection (RU via a relay server). With Remote Utilities you can connect directly ...
RDP connection through RU "reconnects" constantly
... port-scanning bots hitting the RDP port and crashing or locking up the OS. Exposing RDP to the internet seems a bad idea, at least it was causing enough issues for me to say enough and find a better solution. For the time being I am implementing a VPN at his office, and will use that with standard RDP. If you fix the RDP over ID issue, please do let me know. Thanks for a very nice product! Jeff
RDP connection through RU "reconnects" constantly
... answer the phone, and come back 2 mins later - session dead and reconnecting. Has anyone else seen this? I have tried everything I can think of to try. I want to use RU for this, but we may have to revert to direct RDP, or I may have to install a VPN tunnel instead. RU is 6.6.0.7 on both ends Windows 7 pro 64 (fully updated) on both ends Internet is Verizon FIOS 50Mbit Nothing remarkable hardware/network wise Happens with multiple PCs (even clean build) and even with no AV installed. ...
Anybody else having trouble getting direct connection to work
... connection The Router was physically disconnected from host All Bitdefender firewall and all Bitdefender anti-malware settings turned off All Windows Firewall settings turned off Windows Defender settings turned off No other defensive software nor VPN software running Powershell Test-NetConnection test on Host returns success for ping and failure on TCP This morning I think I try to find a copy of the RU version I had running a few months ago and try that. I think I've narrowed the possible ...
Anybody else having trouble getting direct connection to work
Author: Ron Brennan. No, I'm not trying to connect over a VPN. I mentioned that it is installed, but it's not connected when I'm trying to get a direct connection with Remote Utilities. I did try using an IP address instead of a domain name, but that didn't help. Thanks for the suggestion though.
Anybody else having trouble getting direct connection to work
Author: Benny Tucker. If you are connecting over VPN, try using the IP address instead of domain name. That has worked for me in the past.
Internet-ID stopped working
... through the IP address after I open some ports on the RV042 router (device shows offline after I logoff but can reconnect). Using Bitdefender managed AV and it is currently disabled for testing. I can also connect via local IP address on LAN through a VPN. Host 6.6.0.2 Viewer 6.6.0.3 - not sure what versions the other users tried from other locations. I have also rebooted the machine, router, and got new internet-id. 06.04.2017---20:04:57:361 96 Internet-ID ErrorCode 0 Error code: 1 ...
Silent Deployment
Author: Conrad. Hi Pasbad, Usually, there's either a local network/Active Directory or a VPN in corporate deployments. I.e. you don't need Internet ID there, you can use direct connection and deploy Remote Utilities using GPO. "May be a notification/prompt or a permanent bar around the window (like S4B) once a connection is made would ...
Version 6.5 BETA
... indirect (Internet-ID). You can select which type when creating a new connection in the address book. - Direct connections are the simplest. The Viewer connects to the Host without any relay server in-between, usually on the same network (LAN or VPN). - Internet-ID connections use a relay server as a facilitator. The default relay server option is our public server infrastructure. Alternatively, you can set up your own self-hosted server, which can provide some added features apart from the ...