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What about VPN?
Author: Conrad Sallian. Hello Alan, Thank you for your message. You are absolutely right saying that VPN is another realm and a huge project on its own. Answering your question about security - absolutely all traffic that Remote Utilities sends and receives is TLS-secured, there are no exceptions. The type of license makes no difference in this respect....
What about VPN?
Author: Alan Welsh. I hope that you can provide a "secure VPN" at some point. Let me define what I'm trying to do as an example, (so I don't ask for the wrong terminology or implementation: I take care of a PC 100 miles away for my 96 year old mother. I just added her Roku TV to my account, but I still ...
Application (proton VPN) launches but does not display
Author: Derek Gibb. When I connect to my remote computer, I am trying to launch my Proton VPN application. I double click on it and it shows it launches on the task bar, and I can see the process running on the task manager but nothing displays on the screen. I have tried to move the app to make sure it was not off screen, but when I hover ...
Connection through VPN
... your message and sorry for the late reply. Perhaps, the issue might be caused by the Cisco software blocking the ports required for Remote Utilities to work correctly. Could you please double-check if the following ports are opened when the Cisco VPN is enabled on the remote machine (perhaps, you might need to check with the network administrator): 1. Inbound TCP port 5650 for Direct connection. 2. Outbound TCP ports 5655 or 443 for Internet-ID connection. For more information on ports used ...
Connection through VPN
... samw. "Polina wrote: Hello Arnaud and Boris, Thank you for your messages. As Boris has correctly mentioned, this is rather expected behavior - Direct connection can be only established if your Host and Viewer are located in the same LAN/VPN. In this case, we recommend that you access your remote Host machine via the Internet-ID connection - please also note that Remote Utilities has a built-in mechanism that detects direct route between Host and Viewer and, if available, uses it automatically....
Connection through VPN
Author: Pauline. Hello Arnaud and Boris, Thank you for your messages. As Boris has correctly mentioned, this is rather expected behavior - Direct connection can be only established if your Host and Viewer are located in the same LAN/VPN. In this case, we recommend that you access your remote Host machine via the Internet-ID connection - please also note that Remote Utilities has a built-in mechanism that detects direct route between Host and Viewer and, if available, uses it automatically....
Connection through VPN
Author: Boris Rudoy. I have the same problem - laptop connected over VPN to work network not available to connect by local IP address. It's not a RU bug, it's VPN client proper behavior. Workaround : Just use Internet-ID connection instead of Direct connection
Connection through VPN
Author: Arnaud. Helo everyone, I have Viewer 7.0.0.1 for Windows with a free licence for entreprises and 7.0.0.1 viewer on PC's. I could connect with the viewer in the LAN, all it's OK, but i could'nt connect the PC who are in the VPN??? This feature is enable, with the free licence? Best regards Soryy for my poor english, i'm a french user^^
Opening VPN to 3rd party net drops connection to relayed host
Author: cosmos. Issue was strickly due to VPN software, changed DNS and could not resolve the ip address of the relay. Modified the hosts file, all is good now.
Opening VPN to 3rd party net drops connection to relayed host
.... We have a number of Windows XP SP3 boxes, all running the stable RU host. Our users connect from home using the stable viewer, over the stable relay. Some of our users when at work access a 3rd party network using a checkpoint software solution VPN, specifically check point SSL network extender service (v7.001.0000) and Check Point deployment shell (v8.000.0000). Today the first of these users to connect from home over RU, tried to enable the checkpoint VPN. When that was done, the RU connection ...