john kumpf's community posts

I have 6 PCs connected to a KVM (Keyboard, Video, Mouse switch) and all are running remote utilities host.

I can connect and disconnect the KVM to all of them and maintain RUT video except one.

An HP ProDesk G9 SFF. It is running a video card (I can't check the type right now).

On this one host, the steps to reproduce are:

1. connect to host via KVM.
2. connect to host via RUT
3. disconnect KVM

Result: the RUT video freezes, the mouse does not move, and I can't control anything. If I disconnect and reconnect it hangs on the globe-map screen.

All other RUT functions work on this host with KVM disconnected: login, terminal, file transfer, remote execution (eg notepad.exe). Only local viewer video doesn't work.

When I reconnect KVM, remote RUT video works again.

I suspect the problem is that when the 'V' of the KVM is disconnected, that the graphics card changes something and RUT can't understand/find that.

It appears that:

loopback 	Remote screen connection. Started. 	Session: {CEF1E8C0-5BAE-4B7C-8CAD-F5B472D94E95}
loopback 	Access granted. 	Session: {CEF1E8C0-5BAE-4B7C-8CAD-F5B472D94E95} Free: 55c14b7e9110523429557ab3afbbb5c0

record a start/logon event, and,

loopback 	LogOff command. 	Session: {CEF1E8C0-5BAE-4B7C-8CAD-F5B472D94E95}
loopback 	Remote screen connection. Closed. 	Session: {CEF1E8C0-5BAE-4B7C-8CAD-F5B472D94E95}

record an end/logoff event.

That session's IP checks out for me.

But is this IP [216.158.232.18] the default RU server?

  	08.09.2024---08:35:08:866 	96 	  	Internet-ID ErrorCode <> 0 	Error code: 1
  	08.09.2024---08:35:47:112 	96 	  	Relay node: OK 	ID: MY-ID-1234; Port: 5655; Try count: 3
  	08.09.2024---08:36:02:414 	96 	  	Relay node redirect: OK. 	Relay redirect. To: 216.158.232.18
  	08.09.2024---08:36:02:734 	96 	  	Relay node: OK 	ID: MY-ID-1234; Port: 5655; Try count: 1
  	09.09.2024---08:35:11:326 	96 	  	Internet-ID ErrorCode <> 0 	Error code: 1
  	09.09.2024---08:35:31:339 	96 	  	Relay node: OK 	ID: MY-ID-1234; Port: 5655; Try count: 1
  	09.09.2024---08:35:58:843 	96 	  	Internet-ID ErrorCode <> 0 	Error code: 1
  	09.09.2024---08:36:52:910 	96 	  	Internet-ID: Unable to connect to ID server. 	Address: id72.remoteutilities.com; Port: 443; Connect timed out.(EIdConnectTimeout)
  	09.09.2024---08:36:57:911 	96 	  	Internet-ID ErrorCode <> 0 	Error code: 1
  	09.09.2024---08:37:06:892 	96 	  	Relay node: OK 	ID: MY-ID-1234; Port: 5655; Try count: 1
  	09.09.2024---08:37:10:463 	96 	  	Relay node redirect: OK. 	Relay redirect. To: 216.158.232.18
  	09.09.2024---08:37:10:783 	96 	  	Relay node: OK 	ID: MY-ID-1234; Port: 5655; Try count: 1

Thanks. I found that.

  	09.09.2024---18:57:07:030 	116 	12.34.56.789 	Incoming ID connection from IP: 12.34.56.789 	 
  	09.09.2024---18:57:07:140 	116 	12.34.56.789 	Incoming ID connection from IP: 12.34.56.789 	 
  	09.09.2024---18:57:07:296 	116 	12.34.56.789 	Incoming ID connection from IP: 12.34.56.789

That tells me the IP address. But nothing else about the "local" user (agent/technician/viewer user)?

I suppose I can check all our IPs and see if it matches. But the IP can change if a laptop is on a different network, eg, in a different location, eg traveling.

So my system tray / notification area icon for Remote Utilities host is red. On this PC there's a banner in the lower right over the notification areas saying someone is logged in (altho this notification banner is off by default in a paid account). It's not me that's logged in or anyone else that has access--I checked. It could be an orphaned session. It could be an attack, I suppose.

I looked around, I can't find any way to identify the user that has logged into this PC remotely.

To clarify, I'm looking at a host PC or with the agent running, and am trying to figure out who is running the Viewer to connect to it.

I searched in this forum but couldnt find a post on it. Perhaps I could not figure out the right search keywords.

I posted here: https://www.remoteutilities.com/support/forums/forum1/2615-resolved_-remote-computer-popup-thumbnail-view

And I suppose there's still now way, but there's a workaround.

1. mouse over the thumbnail.
2. move mouse quickly to move *over* the advanced hint window image (if you move too slow you'll just move the advanced hint window around)
3. click the 'pin' icon in the upper right.
4. now you can resize the pinned advanced hint window image.
5. refresh image.

Not a bad workaround in a pinch.

when I hover over a remote connection in the viewer a popup appears with a thumbnail of the remote screen and a refresh image link and an actions menu.

Is there a way to change the size of this thumbnail preview?

I know I can change the size of the thumbnail previews that lists all of them in the main window with the preview slider in the view menu. I'm not asking about that.

I'm asking about the mouse-over popup.

Still (*S*till) the Mac Viewer is very usable and I'm getting a lot of work done with it. Still. Typo. I like the product. I can't see how to edit my previous post (firefox on macbook ventura).

A couple other Shift modifier issues.

File - Open on windows brings up the file dialog box in many applications, eg, Notepad.

Within that dialog box, Tab moves you from input box to input box, whereas Shift+Tab moves your backwards through those same input boxes.

Tab works fine in Mac Viewer.

Shift+Tab however doesn't do anything that I can detect when using Mac Viewer logged into a Windows 10 host.

Similarly, Alt+Tab on Windows cycles through applications in the "Task Switcher" or "App Switcher".

Similarly, Shift+Alt+Tab is supposed to cycle through those apps backwards.

When using Mac Viewer on a Windows 10 host Opt+Tab does bring up the task switcher and cycle through apps. However Shift+Opt+Tab does nothing as far as I can tell.

Till the Mac Viewer is very usable and I'm getting a lot of work done with it.

It is working now. Don't know what I changed. If it recurs I will post again.

One more thing: my remote cursor is not rendering.

I have local cursor set to point.

And remote cursor set to always. However no matter what setting combination, the remote cursor is not rendering. I'm not sure yet if this is on every remote machine.