Malcolm Ward's community posts
New remote user - login failed
Malcolm Ward,
User (Posts: 1)
Jan 13, 2019 9:22:48 pm EST
Support level: Free or trial
Viewer 6.9.4.0 Host 6.8.0.1
I can remotely connect to the host using the default password.
I have added a new user on the host. This new user can't connect remotely. On the Authorization pop-up, selected advanced, ticked the user name box and typed in the user name (same uppercase, lowercase as on the Host) but process doesn't accept the password saved on the host. Tested 1234 and still not worked. Is there some other setting that is different for users rather than default.
Thank you
Malcolm
I can remotely connect to the host using the default password.
I have added a new user on the host. This new user can't connect remotely. On the Authorization pop-up, selected advanced, ticked the user name box and typed in the user name (same uppercase, lowercase as on the Host) but process doesn't accept the password saved on the host. Tested 1234 and still not worked. Is there some other setting that is different for users rather than default.
Thank you
Malcolm