Pauline's community posts

Hello John,

Thank you for your message.

I've checked on this with our development department and they have confirmed that all Remote Utilities modules are safe and are not affected by the Log4j vulnerability since Remote Utilities does not use the affected library.

Please let us know if you have more questions.

Hello Glen,

Thank you for your message.

Unfortunately, currently it's not possible to enable the 2-factor authentication feature only for one type of connection, i.e. if it's enabled then you have to use 2FA every time you connect to a remote Host regardless of the connection type. However, I'll forward this to our development department for a review to see if we can implement this feature in our future updates.
Sorry if this makes our software less useful for you.

Please let us know if you have other questions.

Hello Andreas,

Thank you for your message.

Could you please clarify if you mean that when you use Direct connection the connection speed and performance are slower than when you connect to the same Host via the Internet-ID connection?
If this is the case please try referring to this KB troubleshooting page and see if any of the solutions listed there help to improve the connection speed when using Direct connection.

Hope that helps.

Hello Filip,

Thank you for your message.

1. How can I check when the host was last online - so I know if this was 10 min ago or 10hrs ago?

Unfortunately, Remote Utilities does not support the "last online" feature yet. However, we already have it on our roadmap, so it will be definitely implemented in our future updates. Unfortunately, we can't provide any specific ETA on this yet.

2. Can I get an email notification when the host is ready to connect to?

Unfortunately, Remote Utilities does not support an email notification feature. However, you can enable the Notify me when connection is online option in the Viewer Options -> View tab if you're not using it yet. This feature will send a desktop notification when connection appears online.

Can I at least get a loud Audio notification when the host is ready to connect

Unfortunately, sound is not supported within the existing "Notify me when connection is online" feature. I will forward this to our development department for a review to see if we can add the sound support in our future support. Sorry for the inconvenience.

Please let us know if you have other questions.

Hello Douglas,

Thank you for the clarification.

I was trying to ask about whether there were problems with the systems
operation if the software was not installed with "run as admin", I meant general operability, not the throughput
performance.

Thank you for sharing your input with us. There shouldn't be any difference when installing Remote Utilities using the "run as admin" feature or without it. We also haven't had any reports from other users regarding such scenarios. Even though installing Viewer and Host already requires user to have admin privileges (users without admin privileges can only run Agent), we'll still test it out in our environment and I will forward this to our developers as well to see if they can provide any input on this. I'll get back to you if there are any updates on this.

Please let us know if you have other questions.

Hello,

Thank you for your message.

I will check on this with our development department to see if there's any ETA on the address book feature for the mobile Viewer and will get back to you with an update on this shortly.
I apologize once again for keeping you waiting.

I'll keep you updated on this.

Hello Pablo,

Thank you for your message.

Please note that according to our Support Policy only commercial license users are eligible for a remote support session.

However, we will be glad to assist you via our Community Forum. Could you please elaborate a bit more on the issue that occurs when using the Execute connection mode?  In addition, please try enabling the Use system account checkbox and running the application this way.

Hope that helps.

Hello Gaz,

Thank you for your message.

I'm glad to hear that you've figured out the issue and it works for you now!

Please feel free to post another message if you have more questions or need our further assistance. We're happy to help!

Hello Mohd,

Thank you for your message.

Unfortunately, as of this writing, mobile Viewer for iOS/Android only supports the Full Control connection mode and does not support other connection modes available in the desktop Viewer for WIndows.
However, we already have plans to significantly improve mobile Viewer in our future updates - namely, to implement the full-fledged address book, other connection modes and more features. Unfortunately, we cannot provide any specific ETA on this yet. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello Douglas,

Of course, feel free to upd ate us on the issue.

ARE YOU SEEING ANY DIFFERENCE IN PERFORMANCE WHEN INSTALLS ARE DONE
with "RUN AS ADMINISTRATOR" AND / OR THE PROGRAM IS RUN WITH "ADMINISTRATOR MODE"
SE T IN ITS PROPERTIES ?

We haven't seen any difference in the connection performance in such cases, especially since elevated admin privileges are required for Host or Viewer installation. In fact, there's no difference in performance even when using Agent as a non-admin user vs. running it as admin.
Please also note that some operations require a user to have admin rights, for example, using the MSI Configurator Tool in Viewer.

Hope that helps.