Pauline's community posts

Hello Shaun,

Thank you for your message.

We provide the self-hosted RU Server free of charge - you do not need register your Hosts or RU Server modules. However, please note that you can add a number of connections (endpoints) to your address book in Viewer in accordance with your license type, e.g. if you use Free License you can have more Hosts connected to your RU Server, but you will only be able to add 10 of them to your address book. For more information on the number of endpoints you can add for your license please see this page.

Hope that helps.

Hello Geoff,

Thank you for your patience.

I've checked on the issue with our development department - unfortunately, we cannot provide a temporary workaround for this issue yet. However, we plan to implement a few improvements and fixes for the Voice & Video chat mode in our future updates, so, hopefully, such issues will be fixed as well. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello Paul,

Thank you for the clarification.

Could you please send us a screenshot of your address book where the connection and its duplicate are both visible? In addition, if possible, could you please provide us the address book or the folder where the auto-imported connections are saved? You can export it as described in this guide and send it to us to support@remoteutilities.com, so I could forward it to our developers for examination.

Looking forward to your reply.

Hello Geoff,

Thank you for the clarification.

I will forward the issue to our developers and will ask for their input on this to see if there's a solution or a workaround we can suggest.

I'll get back to you with an update on this shortly.

Hello Paul,

Thank you for your message.

Could you please clarify if you mean that you've enabled both the Auto-import feature and the RU Server/AD integration at the same time? If this is the case, then this is what might be causing the duplication issues - please try disabling one of the features and see if this helps to stop connections from getting duplicated.

Hope that helps.

Hello Geoff,

Thank you for the clarification.

Could you please also double-check if your graphics card drivers are updated to the latest versions on both Host and Viewer machines?

Looking forward to your reply.

Hello,

Yes, enabling the Ask user permission feature means that every time someone wants to connect to your Host, the remote user needs to accept or reject the incoming connection.
Enabling the IP Filter feature will ensure that only specific Viewer with a specific IP address or within an address range can connect to your Host, or, in case with the Ask user permission feature enabled, to request a permission from a remote Host to connect to it.

Hope that helps.

Hello,

Thank you for your message.

Computer 1: If a computer has had windows factory reset, is there any chance of Remote Utilities remaining on the device?

Unfortunately, no, in this case Remote Utilities will be uninstalled as the factory reset feature removes all apps and their settings as well, it's only possible to keep personal files. For more information please refer to this guide on resetting Windows.
However, you can backup your existing settings or address books. To backup settings for Host export and copy the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\.
To backup Viewer settings export this registry key: C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\. To save your address books copy the following folder: C:\Program Files (x86)\Remote Utilities - Viewer\ or follow this guide on backing up your address books.

Computer 2) Is there a way to disable or at least disable any external access to the computer without uninstalling the software?

Of course, you can simply disable the Internet-ID connection by selecting the Turn Off option in the Host Settings -> Internet ID Settings. This way, the Host computer will only be available for Direct Connection, i.e. only for those Viewers that can access Host directly by its IP address or  DNS name.

Hope that helps.

Hello David,

Thank you for the clarification.

Could you please let us know the format of the file that gets deletes and its approximate size, so we could try reproducing the issue in our environment? In addition, please let us know what Windows OS is running on both sides of connection, i.e. on Host and Viewer machines.

Looking forward to your reply.

Hello Amit,

Thank you for the clarification.

Do you support this or plan to?

Unfortunately, the touchscreen in the mobile Viewer does not work this way yet. However, we plan to completely revamp mobile Viewer and include a few features, such as full-fledged address book, so perhaps, we will be able to implement a more comfortable way to interact with remote Host when connecting from mobile Viewer. Thank you for the suggestion.

Please let us know if you have other questions.