Pauline's community posts

Hello Christian,

Thank you for your message.

Would it be possible to shrink the text down, so that I may reclaim more screen space?

Actually, this feature is already available in Viewer for Mac/Linux. In order to shrink the connection window, please do the following:
1. When connected to remote Host in Full Control mode hover the mouse cursor over the the top edge of the connection window to reveal the Toolbar.
2. On the Toolbar click the last icon with three dots to invoke a drop-down menu and select Stretch view.
3. Alternatively, in the Viewer main window right-click on the remote connection and select Properties, then navigate to the Remote Screen mode tab and set the view mode to Stretch.

Hope that helps.

Hello,

Thank you for your message.

We've forwarded the issue to our webmaster and asked them to look into it in order to manually upgrade your support level. Sorry for the inconvenience.

I'll get back to you with an update on the issue shortly.

Hello Steven,

Thank you for updating us on the issue.

I'm glad to hear you've figured out the issue and it works for you now! Such issues might be caused by some specific settings or configurations that are unique for each environment. Please feel free to let us know if there are any updates on the issue or if you have more questions.

We're happy to help!

Hello everyone,

Thank you for your patience.

This is to inform you that we've released an updated Beta version 1.0.9.q Beta 9 of Viewer for Mac and Linux with an extended free period which is valid till August 1, 2021.

Please make sure to download the newest version of Viewer in order to extend the free period for you Viewer for Mac/Linux. The latest version 1.0.9.q Beta 9 is available for download on this page for Mac and on this page for Linux.

Please let us know if you have more questions.

Hello everyone,

Thank you for your patience.

This is to inform you that we've released an updated Beta version 1.0.9.q Beta 9 of Viewer for Mac with an extended free period which is valid till August 1, 2021.
The latest version 1.0.9.q Beta 9 is available for download on this page.

Please let us know if you have more questions.

Hello,

Thank you for your message.

Usually you should receive an email with your license key shortly after purchasing it, however, there might be slight delays from the PayPro side. If you still haven't received your license key, please try checking the spam folder of your email inbox. In case if there's no email with the license key as well, please let us know, we can search it up in our database as well as email it to you.

Please let me know if you have more questions.

Hello Abdulla and Kelsey,

Thank you for your messages.

This is to inform you that we will release an updated Beta version of Viewer for Mac with extended license period today. We apologize for the delay and caused inconvenience.
We'll make sure to notify you in this thread once again as soon as the updated Viewer for Mac is available for download.

Thank you for your patience.

Hello everyone,

This is to inform you that we will release an updated Beta version of Viewer for Mac/Linux today. We apologize for the delay and caused inconvenience.

We'll make sure to notify everyone in this thread once again as soon as the updated Viewer for Mac/Linux is available for download.

Thank you for your patience.

Hello,

I've forwarded the issue to our development department and asked for their input on this. Sorry for the inconvenience.

I'll get back to you with an update from our developers on this shortly.

Hello Steven,

Thank you for your message.

Could you please let me know if you have any antivirus/other security software running/installed on the Host machine? If yes, please try adding the Host installation folder: C:\Program Files (x86)\Remote Utilities - Host\* to the software's exception list.
In case if the above does not help, please try uninstalling Host completely as described in this tutorial and then reinstalling it from scratch. In addition, in case if there is some antivirus/security software installed, I recommend that you also add the Host installation folder above to the exception list as well.

Last but not least, if the above solutions did not help, please feel try referring to this troubleshooting guide. If the solutions from the guide do not help, please provide us the information listed there for examination. You can send the logs and registry key to support@remoteutilities.com.

Hope that helps.