Pauline's community posts

Hello Benny,

Thank you for your message.

Could you please let us know if the WoL work for Hosts running on Windows 10/11 when they’re in the same network?

Looking forward to your reply.

Hello Jure,

Thank you for your message.

Could you please let us know if your Viewer is located in the same LAN and subnet as the target Host? If they’re not in the same network, you can try waking the target Host via an intermediate Host as described here.

Looking forward to your reply.

Hello,

Thank you for your message.

Have you already tried switching your Linux system from Wayland display server catalogue to x11 (Xorg)? If no, please try doing so and see if this might help to resolve the issue. As we mentioned in our previous replies, we will implement support for Wayland in our upcoming releases (since for now Remote Utilities for Mac/Linux is only in beta stage).

Let us know if this helps.

Hello Russell,

Thank you for your message.

Please double-check that the staff member is using version 6.10.10.0 of Viewer which is an older version that accepts version 6 keys in *txt format.
You can download version 6.10.10.0 on this page.

Let us know if you have more questions.

Hello Julie,

I’m glad to hear I was able to help and it works for you now!

Let us know if you have more questions.

Hello,

Thank you for your feedback. I’ve already passed it along to our development team for their consideration.

Let us know if you have other questions.

Hello Julie,

Thank you for your message.

It looks like you might have the Blank the host's screen feature enabled in the Connection Properties -> Additional properties tab. Please try disabling this feature and see if the remote Host's screen works as expected during the connection.

Hope that helps.

Hello David,

Thank you for your message.

Do you mean the date information contained in the file properties? Could you please let us know what exactly you're currently seeing for these properties (e.g. if it's a new current date, some other date, etc.)?

Looking forward to your reply.

Hello,

In this case please send us your most recent Host logs for examination. You can send them to support@remoteutilities.com.

Looking forward to your reply.

Hello,

Could you please confirm if you’re using the Single Password as your authentication method or if it’s any other authentication method?

Looking forward to your reply.