Pauline's community posts


Restart Agent as not working

Pauline, Support (Posts: 2889)
Apr 06, 2021 10:04:00 am EDT
Hello,

Thank you for your patience.

I've checked with our developers on this issue - we've managed to reproduce the issue and we will implement a fix for it in the next update for Remote Utilities which will be available very soon. Sorry for the inconvenience.

I'll keep you updated on the issue and will let you know once the fix is available.

Trying to Recover Viewer 6.10

Pauline, Support (Posts: 2889)
Apr 05, 2021 5:28:52 pm EDT
Hello Frank,

We're glad to hear we were able to help!

Thank you for your feedback! We will be further improving our Documentation to adjust it to some new features we've recently added, so we'll take note and will correct what you've pointed at.

Please let us know if you have more questions or if you need our further assistance.

v7 can't connect first time after boot

Pauline, Support (Posts: 2889)
Apr 05, 2021 5:13:13 pm EDT
Hello,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue since it only manifests itself in certain circumstances. However, a fix for this issue will be implemented in our next update which we plan to release very soon. I apologize for the inconvenience.

I'll keep you updated and let you know once the update is available.

Viewer and Host 7.0.0.3 connection fail after update from 6.12

Pauline, Support (Posts: 2889)
Apr 05, 2021 4:56:01 pm EDT
Hello Andrei,

Thank you for your message.

Could you please elaborate a bit more on the issue? Do you mean that the connection screen is stuck on the "digital map" window or do you get any error messages?
Am I right in assuming that you use Internet-ID connection? If this is the case, please try referring to this troubleshooting guide that might provide a helpful solution.

Please let me know if the solutions listed in the guide above did not help and the issue persists.

Hot keys combination for clipboard commands

Pauline, Support (Posts: 2889)
Apr 05, 2021 3:40:26 pm EDT
Hello Boris,

Thank you for your kind words!

Unfortunately, there's no feature yet that allows assigning a hotkeys combination specifically to the "Set remote clipboard/Get remote clipboard" commands yet. However, I'll forward your feature request to our development department to see if we can implement in in our future updates.

Please let me know if you have more questions.

New v. 7.0.0.1 / Copy + Paste / Screen Resolution

Pauline, Support (Posts: 2889)
Apr 05, 2021 3:20:02 pm EDT
Hello Basil,

Thank you for your feedback.

I'll forward your feature suggestion along with the feedback to our developers for a review to see if it's possible to add it in our future updates. Sorry for the inconvenience.

Please let me know if you have other questions.

Is version 7 supporting

Pauline, Support (Posts: 2889)
Apr 05, 2021 1:16:07 pm EDT
Hello John,

Thank you for the feedback.

Is this like overkill ? I do thank you for the reply it is a solution I didn't know but think its very hard to roll out to other users.

Yes, unfortunately, this solution might be a little time/effort consuming and not very convenient for some users. We already have the feature that will allow mapping remote and local monitors in a convenient way in our wishlist as well as we plan to revamp the mechanism behind the multi-monitor configuration. I'll check on this with our development department to see if, perhaps, we can provide an ETA on this.

Please let me know if you have any questions.

Updating portable viewer from 6.10 to 7.x and other bits of info neede

Pauline, Support (Posts: 2889)
Apr 05, 2021 11:53:08 am EDT
Hello Fritz,

Thank you for the provided details.

I've forwarded the issue to our developers and asked for their input on this. Sorry for the inconvenience.

I'll get back to you with an update on this shortly.

"Fatal Error" on update Host to version 7.0.0.3

Pauline, Support (Posts: 2889)
Apr 05, 2021 10:40:05 am EDT
Hello Peter and Michał,

Thank you for your patience.

I've checked on the issue with our development department - the "Fatal error" message was caused by a specific deinstallation issue that occurred in the 7.0.0.2 version. However, we've already implemented a quick fix for it in the subsequent version 7.0.0.3, so it shouldn't occur anymore.

Please let us know if you have any questions.

Is version 7 supporting

Pauline, Support (Posts: 2889)
Apr 02, 2021 5:26:08 pm EDT
Hello John,

Thank you for your message.

Could you please clarify if you mean multi-monitor configuration on the remote Host side? Am I right in assuming that you want to match remote monitors to your local monitors as you've mentioned in this thread? If this is the case, then unfortunately, the feature that would allow automatically map remote screens to local monitors is yet to be implemented.

However, it's possible to do so manually:
1. In your Viewer create 2 different connections to the same remote Host, i.e. using the same IP address or Internet-ID code, but name them differently, e.g. Monitor 1, Monitor 2, etc.
2. Disable the Tabbed view mode: in the main Viewer window navigate to the Tools tab, select Options -> Remote screen tab and disable the Tabbed view checkbox.
3. Open both connections to the remote Host you've created on Step 1.
4. Select different monitors for each connection - this can be done by clicking the Remote monitors icon on the Toolbar in the Full Control and View window.
5. This will allow you placing the connection windows on your local monitors as desired.
If you mean something else, please elaborate a bit more on the issue.

Hope that helps.