Pauline's community posts

Hello Gaz,

Thank you for your message.

Please make sure to add Remote Utilities to the exception list of any antivirus software you may have on the Host machine where the issue occurs. You can follow this guide to do so.
If Host installation folder was previously added to the exception list but the issue still persists, please send us the latest Host log file for examination. You can send it to support@remoteutilities.com.

Hope that helps.

Hello Markus,

Thank you for your message.

Unfortunately, I wasn’t able to edit your first message, so I hid it from the forum instead, so it’s not publicly available and only visible to you.

Let us know if the issue persists or if you have  more questions.

Hello Markus,

Thank you for your message.

Please make sure that your graphics card driver is already updated to the most recent version available. In addition, please make sure that the remote Host machine was restarted after enabling the Legacy Capture mode feature in order for the changes to be applied.
Last but not least, please try the solutions listed in this troubleshooting guide and see if any of them might help to resolve the issue.

Let us know if this helps.

Hello Arthur,

Thank you for your message.

Unfortunately, Remote Utilities doesn’t provide this functionality as of yet. You can merge two address books together following this tutorial, however, please note that it will simply merge entries without checking them for duplicates. Sorry for the inconvenience.

Let us know if you have other questions.

Hello Ole,

Thank you for your message.

Please make sure that your Agent, Viewer and RU Server are all updated to the most recent version 7.2.2.0 (version 3.3.5.0 for RU Server).
In addition, please try the solutions suggested in this troubleshooting guide and see if any of them might help to resolve the issue.

Let us know if the issue persists.

Hello Martin,

Thank you for your message.

Unfortunately, we can’t provide any specific ETA for the stable release yet. However, it’s definitely in development and we’ll do our best to make it available as soon as possible.

Let us know if you have other questions.

Hello Tony,

I’m glad to hear it works for you now!

Let us know if you have any questions or need our further assistance.

Hello Tony,

Thank you for your message.

Could you please try enabling the Use legacy capture mode feature located in the Host Settings -> Other tab and see if this helps to resolve the issue? After enabling the feature, please make sure to restart Host in order for the changes to be applied.

Hope that helps.

Hello Allan,

I apologize for the delay.

We would like to schedule a remote session with you to try and identify the issue. If you would like to proceed, please send us the date and time (along with your time zone) when you’re available for the remote session to support@remoteutilities.com.

Looking forward to your reply.

Hello Gaz,

Thank you for your message.

Could you please try reinstalling the Remote Printer Driver? You can do so by navigating to the Host Settings -> Driver tab and clicking the Install button. After this, please restart your Host and see if it work for you now.

Hope that helps.