Pauline's community posts

Hello Trent,

I'm glad to hear we were able to help and it works for you now!

Please feel free to post another message if you have other questions or need further assistance.

Hello Richard,

I'm glad to hear you've figured out the issue and it works for you now!

Please feel free to post another message if you have more questions or need further assistance.

Hello David,

Thank you for your message.

Our Internet-ID servers are up and running right now. It seems that there was some short downtime period, but right now everything seems to work. However, we will additionally check our ID servers, just to see if everything works properly. We will let you know if there are any updates on the issue. Sorry for the inconvenience.

Please let us know if you have other questions.

Hello Nasser,

Thank you for your message.

Our Internet-ID servers are up and running right now. It seems that there was some short downtime period, but we will additionally check our ID servers, just to see if everything works properly. We will let you know if there are any updates on the issue. Sorry for the inconvenience.

Please let us know if you have other questions or need further assistance.

Hello Richard,

Thank you for your message.

Unfortunately, multiple monitors support is not implemented in the Viewer for Mac/Linux yet. However, we plan to add it in the subsequent updates. Sorry for the inconvenience.

In addition, please note that we have moved your question to another topic related to Viewer for Mac/Linux. In this topic, you can also find a full list of features currently available in Viewer for Mac/Linux, as well as the features that we plan to implement in our future updates - please see the very first message in the topic here.

Hope that helps.

Hello Darryl,

Thank you for your message.

The issue might be caused by the wrong token being stored on the Windows Server 2019 machine. Please try the following:
1. Open the Windows Run dialog (Win+R) and type in regedit.exe to open the Windows registry editor.
2. Locate the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\Host\Parameters and delete it.
3. Reinstall the Host from the vanilla Host installer or your custom Host installer and see if the issue with the 2FA still persists.

In addition, in case if you use version 6.10.10.0 of Remote Utilities or any other older version, please try updating to the latest 6.12.2.0 Beta 2 version, as the issue might have already been resolved in the latest release.
The latest 6.12.2.0 Beta 2 version is available for the download on this page. Please make sure to update both Viewer and Host to the same version as the version mismatch might lead to performance issues or some features not working.

Please let us know if this worked for you or if the issue persists.

Hello Emiliano,

Thank you for your message.

Vasilis has noted correctly in the message above - unfortunately, File Transfer connection mode is yet to be implemented in Viewer for Mac/Linux. You can see the full list of features available in Viewer for Mac/Linux as well as the features that are going to be implemented in subsequent updates here, in the very first message.

In case if you mean something else, please let us know.

Hope that helps.

Hello George,

Thank you for your message.

Could you please try updating to the latest 6.12.2.0 Beta 2 version and see if the issue persists after the update? It might be that the issue was already resolved in the latest update. Please note that despite its name, the 6.12.2.0 Beta 2 version is a fully functional release as it only consists of bug fixes and improvements.
The latest 6.12.2.0 Beta 2 version is available for the download on this page.
When updating Remote Utilities please make sure to update both Host and Viewer as the version mismatch might lead to performance issues or some features not working.

In addition, in case if the issue persists after updating to the latest version, please try deleting the contents of the following folder C:\Program Files (x86)\Remote Utilities - Host\Printer\Common and see if this helps to resolve the issue.

Please let me know if the solutions above did not help and the issue persists.

Hello Matthew,

Thank you for the update.

We had issues with excessive dropouts when using the beta2 viewer and 6.10 hosts. However, we have updated our self hosted server to beta2 and that has helped enormously. So currently, our overall configuration is Self Hosted Server 2.9B2, Viewer 6.10.10, Hosts 6.10.10.

Please note that it's not recommended to use Viewer and Host of different versions as the version mismatch might cause performance issues. Of course, we try to maintain as much backward compatibility as possible, but we cannot guarantee that it does not affect connection speed/performance.

With regard to the group policy, although I cannot rule out some sort of specific GP config creating the issue, if this is cause, then it is something we are replicating as we have faced this issue across about 10 different client sites, all with completely independent GP and AD implementations.

I've additionally checked on the issue with our developers and they confirmed that it's caused by some GPO settings. Unfortunately, this is something that you need to refer to your system administrator and ask them to further investigate the issue. Sorry for the inconvenience.

Please let us know if you have other questions.

Hello everyone,

This is to inform you that we've fixed the bug that was causing Viewer to freeze when launched on macOS Big Sur.

The latest version 1.0.6.q Beta 6 of Viewer for Mac with the implemented bug fix is available on this page.

However, please note that currently, there are some issues with the downloading button, we're currently working on fixing this. We will notify everyone in this thread once the issue is fixed and the updated Viewer for Mac is available for the download. We apologize for the inconvenience.

Once the above issue is fixed, please re-download the updated Beta version of Viewer for Mac and see if this helps to resolve the issue.

Please let us know if you have more questions.