Pauline's community posts

Hi Cory,

Thank you for the update.

In this case, can you please send us the most recent Host log file and Viewer log file as well? Here’s how you can obtain the Viewer logs. You can send it to us to support@remoteutilities.com.

Looking forward to your reply.

Hello Cory,

Thank you for your message.

It looks like something might be mistakenly blocking access to our servers on your Viewer machine. Have you tried adding Viewer installation folder to the exception list of your a/v software? Sometimes it might be simply caused by some Viewer files being somehow damaged (for example, if an antivirus software flags it by mistake). If you haven’t done so yet, make sure to add the Viewer folder to the exception list as described here.
In addition, see if any of the solutions listed here might help in resolving the issue.

Let us know if this helps.

Hi Josh,

Thank you for your patience.

Unfortunately, we were unable to reproduce the issue in our environment. Would you be able to try and test the following steps to see if it might help to resolve the issue? We recommend that you test it out with just one or two Hosts just in case.
1. Fully uninstall Host as described here.
2. Make sure to delete the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\.
3. Try re-installing Host using your custom installation package with the 2FA enabled and see if it works this time.

Let us know if this works.

Hello Scot,

Thank you for your message.

I will submit your feature request to our development department for a review to see if it’s possible to add this feature in one of the upcoming updates.

Let us know if you have more questions.

Hi Robert,

I’m glad to hear we were able to help!

Please feel free to contact us again if you have any further questions.

Hi Josh,

Thank you for sending over the files.

I will forward them to our developers for a review and to see if we can reproduce the issue in our environment.

I’ll keep you updated.

Hi Robert,

Thank you for your message.

It might be that some components of Remote Utilities are being mistakenly blocked/restricted by Windows security. Does the issue occur only when connecting to this specific Host running on Windows 11? If that’s the case, please try adding RU installation folders to the exception list as described here.
In addition, you might find some of the tips listed here helpful as well.

Let us know if you have any questions.

Hello James,

Thank you for your message.

Unfortunately, we cannot provide any specific ETA for the file transfer mode availability for Mac/Linux, but it should be available in the final release of the stable version. We hope to make it available as soon as possible.

Let us know if you have any questions.

Hi Josh,

Thank you for the clarification.

In that case, would you be able to send us the configuration file with the 2FA enabled on it? Or, if you haven’t saved the config file, you can also try sending us the installation file. You can send it to support@remoteutilities.com or open a ticket and submit the files there.


Looking forward to your reply.

Hi Josh,

It’s the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\. Please note that you are not required to delete this registry key during the update process. You’ve mentioned here that you’ve deleted the key on the Host machines where the issue occurs:

I saw the article about deleting the Parameter reg key (which I have done on these remote machines) but still no change and still the same message?!

So this is why I wanted to check if you had deleted the reg key before the update by any chance and if the Hosts in question all have their default settings as of now? It seems like you might’ve accidentally reset your Hosts settings prior to the update.

Looking forward to your reply.