Pauline's community posts

Hello,

Thank you for your message.

Could you please clarify if you’ve already tried to fully uninstall Host following this guide? If you haven’t tried it yet, please try  doing so following the guide linked above and see if it helps to resolve the issue.

Hope that helps.

Hello Allan,

Yes, it seems like you’re doing it correctly. I’ve checked with our developers on the issue and they think that the issue is most likely caused by your system using Wayland as its display server catalogue instead of x11 (Xorg). Please try switching your system to using x11 instead and see if this helps to resolve the issue.

Hope that helps

Hello Allan,

Thank you for your message.

I'll forward the issue to our developers to see if they can offer any feedback on this.

I'll keep you updated.

Hello Asaf,

Thank you for your message.

Could you please send us a screenshot of your remote machine screen to see what’s happening when you run Agent? You can send it to support@remoteutilities.com or create a ticket.

Looking forward to your reply.

Hello,

Thank you for your message.

I’ll forward your feature suggestion to our development team to see if we can implement it in one of our future updates.

Let us know if you have more questions.

Hello Max,

Thank you for your message.

I will pass on your feedback to our developers to see if we can improve this in our future updates.
However, please note that just how Conrad have mentioned above, if you have a preferred authentication method for your Host, you can just select it in the connection properties, which will disable the algorithm and will use the specified method right away.

Hope that helps.

Hello,

Thank you for your message.

We’re glad to hear you’ve figured out the issue and it works for you now!

Please feel free to contact us if you have more questions.

Hello William,

In this case, I will forward the issue to our developers to see if they can provide any feedback on this.

I’ll get back to you with an update on the issue shortly.

Hello William,

Thank you for the confirmation.

In this case, could you please verify if you’re using the latest version of Remote Utilities on both sides? It’s version 7.2.2.0 for Windows and version 1.0.17.q Beta 17 for Linux.

Looking forward to your reply.

Hello Edgar,

Thank you for your message.

Please try using this Microsoft tool that can help to automatically fix issues when you’re blocked from installing/updating or removing software. Just download the troubleshooting, run it on your Host machine and follow the steps provided by the wizard.

Hope that helps.