Hello Kenny,
Thank you for the clarification.
I was testing machines on the same network, however had thought as the connection was configured with the internet ID it would have used the RU server for connection not direct connection.
Yes, using the direct route automatically if available is expected behavior. This is done in order to improve the connection speed and performance as a Direct connection is always faster than an Internet-ID connection.
The intention is to purchase x number or pro licenses, so we can install the host on all our corporate machines, plus run the run-only-agent on non-corporate machines if necessary.
Please note that the license key is added on the Viewer's side only as described in
this guide on registering the program. Other modules, i.e. Host, Agent, and RU Server do not require registration.
What we are trying to find out is if there is a way we can view who is connected to each session.
We would like to have some level of control if we hit the maximum concurrent connection count (presumably connections would then fail) to see who is using the sessions. The RU server active session only shows the name of the PC being connected to, not who / what viewer is making each connection.
Unfortunately, right now there's no such feature that allows seeing the exact Viewer/Host pair that is currently in a remote session with each other. However, I've forwarded this feature request to our developers for a review to see if this can be implemented in our future update.
In addition, please note, that if your Viewer is connected to the Host using Internet-ID connection via self-hosted RU Server, then you should already see
all the Hosts along with the Viewers that are currently using this server for a remote session listed on the Active tab of the Admin Console, i.e. you're able to see all of the concurrent technicians using the sessions anyway. For more information please see
this page.
Hope that helps.
