Pauline's community posts

Hello Brad,

Thank you for your message.

The Viewer is built for the 64-bit systems since it's also possible for the 64-bit systems to run applications built for the 32-bit systems. However, we might release a separate Viewer built for 32-bit based systems in the future.

As for the ARM architecture - it is already supported in the mobile version of Remote Utilities. We might additionally release a build for Windows on ARM sometime later. Unfortunately, there's no specific ETA on this yet. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello Brad,

Thank you for your message.

Unfortunately, right now there's no address book sync feature in the mobile Viewer. However, we plan to significantly improve a mobile Viewer, namely, to implement a full-fledged address book that would be possible to sync with the desktop Viewer and with the RU Server as well. Unfortunately, we cannot provide any specific ETA on this yet. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello Aarush,

Thank you for your message.

Unfortunately, we never provide pre-beta releases. Sorry about this.

Please let us know if you have other questions.

Hello Peter,

Thank you, we will be implementing the fix for the Agent as well. We will also notify our users here on the forum about the new beta release.

Please let us know if you have more questions.

Hello Rob,

Thank you for your message.

Unfortunately, Host/Agent for Mac/Linux is still in development. Hopefully, we might be able to release the first beta in a few months as Conrad has mentioned above as we do plan to release it by the end of this year. Sorry to keep you waiting.

Please let us know if you have more questions.

Hello Peter,

Thank you for your patience.

We have managed to reproduce the issue on both Viewer and Host when used on WindowsXP OS. We will implement a fix for this in the next beta version update. Sorry for the inconvenience.

Are these related to the use of OpenSSL?

I checked on this with our developers as well - this is not related to the OpenSSL libraries as it's rather related to the Configurator Tool.

Please let us know if you have more questions.

Hello Yaroslav,

I'm glad to hear you've figured out the issue!

Please feel free to post another message if you have more questions.

Hello Peter,

I need to work out how to regain remote access to the problem machine in order to do that easily. Perhaps turn off the host and use version Agent 6.10.10.0? I'll see what I can manage.

Thank you, we have received your email with the requested screenshots.

This problem with the beta viewer seems to me to be specific to Windows XP.

Noted, thank you for the confirmation. I'll forward this information along with the screenshots to our development department so they can look further into this.

Are these related to the use of OpenSSL?

Perhaps it is, thank you for bringing that to our attention. I'll check on this with our developers as well.

I'll get back to you with an update on the issue soon.

Hello Philippe,

Thank you for your feedback.

We will correct this typo in our next update. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello Yaroslav,

Thank you for your message.

Could you please clarify if the clipboard worked before? Could you please double-check if there are any programs running that use the clipboard and compete with RU for the clipboard contents? For example, various little utilities like clipboard helpers, touch-typing learning apps, etc.

Please note, that right now the clipboard only allows you to transfer plain text, as the rich content (files, images, etc.) of the clipboard is not synchronized between Viewer and Host yet. However, we already have this in our roadmap and will implement it in our future updates. As a temporary workaround please try using the Drag-n-Drop of files in the Full Control mode  or using the File Transfer mode instead

In addition, please note that the RDP mode in Remote Utilities just launches the native Microsoft Remote Desktop Connection client from within Remote Utilities and connects to a remote computer using the RDP protocol.

Finally, in case if you're using the latest 6.12 Beta 2 version of Remote Utilities, please make sure that clipboard transfer is not disabled in the Host settings -> Other tab:


Looking forward to your reply.