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Certain keys (Enter, CTRL, Shift etc) not working on Remote Host
RDP desktop resolution
Certain keys (Enter, CTRL, Shift etc) not working on Remote Host
Hello everyone,
Thank you for your patience.
We prepared a test version of an updated Viewer in order to fix the issue: https://www.remoteutilities.com/test/viewer_2019-12-20.zip
Please replace the existing Viewer .exe file in the Viewer installation folder (by default it's C:\Program Files\Remote Utilities - Viewer\) to the .exe file above and run it as administrator. Then please try connecting to the remote Host machine, press the left CTRL key for a few times and close the Viewer.
In the Viewer installation folder, the Logs catalog will appear that will contain a log file. Please send it to us to support@remoteutilities.com.
In addition, when running the Viewer as administrator, see if there is any difference and if the issue still persists.
Also, when sending us the log files, please attach the information on the configuration of the machine where the Viewer is running.
Looking forward to your reply.
Thank you for your patience.
We prepared a test version of an updated Viewer in order to fix the issue: https://www.remoteutilities.com/test/viewer_2019-12-20.zip
Please replace the existing Viewer .exe file in the Viewer installation folder (by default it's C:\Program Files\Remote Utilities - Viewer\) to the .exe file above and run it as administrator. Then please try connecting to the remote Host machine, press the left CTRL key for a few times and close the Viewer.
In the Viewer installation folder, the Logs catalog will appear that will contain a log file. Please send it to us to support@remoteutilities.com.
In addition, when running the Viewer as administrator, see if there is any difference and if the issue still persists.
Also, when sending us the log files, please attach the information on the configuration of the machine where the Viewer is running.
Looking forward to your reply.
failed connection until host restarted
Hello,
Thank you for the clarification.
Red Host icon in the system tray means that there's currently an active remote session in progress.
Please try referring to this KB troubleshooting guide and see if any of the solutions that are listed in the article help to resolve the issue.
If none of the solutions helped and the issue still persists, please send us the Host log files for examination. The Host logs are located in the following location: C:\Program Files (x86)\Remote Utilities - Host\Logs\
In addition, please send us the Viewer connection logs as well. Here's a guide on how to enable the connection log.
Please send the log files to support@remoteutilities.com.
Looking forward to your reply.
Thank you for the clarification.
Red Host icon in the system tray means that there's currently an active remote session in progress.
Please try referring to this KB troubleshooting guide and see if any of the solutions that are listed in the article help to resolve the issue.
If none of the solutions helped and the issue still persists, please send us the Host log files for examination. The Host logs are located in the following location: C:\Program Files (x86)\Remote Utilities - Host\Logs\
In addition, please send us the Viewer connection logs as well. Here's a guide on how to enable the connection log.
Please send the log files to support@remoteutilities.com.
Looking forward to your reply.
Certain keys (Enter, CTRL, Shift etc) not working on Remote Host
Certain keys (Enter, CTRL, Shift etc) not working on Remote Host
Hello Mike,
Thank you for the clarification.
I have forwarded the issue to our development department and asked for their input on the issue.
In addition, could you please clarify if there's any firewall/antivirus software installed on the remote Host machines where the issue occurs?
I will get back to you with an update soon.
Thank you for the clarification.
I have forwarded the issue to our development department and asked for their input on the issue.
In addition, could you please clarify if there's any firewall/antivirus software installed on the remote Host machines where the issue occurs?
I will get back to you with an update soon.
Certain keys (Enter, CTRL, Shift etc) not working on Remote Host
CTRL+ALT+Del
Hello Eric,
I apologize for the misleading previous reply, I didn't realize that the question was about Mac/Linux Viewer.
Unfortunately, there is no such feature in Beta 1 yet, as it has limited functionality. However, the Send Ctrl+Alt+Delete feature will be implemented at subsequent stages (such as beta 2, beta 3 etc.) or the final release.
Sorry for the inconvenience.
I apologize for the misleading previous reply, I didn't realize that the question was about Mac/Linux Viewer.
Unfortunately, there is no such feature in Beta 1 yet, as it has limited functionality. However, the Send Ctrl+Alt+Delete feature will be implemented at subsequent stages (such as beta 2, beta 3 etc.) or the final release.
Sorry for the inconvenience.
CTRL+ALT+Del
Certain keys (Enter, CTRL, Shift etc) not working on Remote Host
Hello J,
Thank you for your contribution.
We, in turn, will try to reproduce the issue and see if it's somehow connected with the Microsoft Office "Click-to-Run Update Support" process.
Please do not hesitate to contact us if you have other questions.
Thank you for your contribution.
We, in turn, will try to reproduce the issue and see if it's somehow connected with the Microsoft Office "Click-to-Run Update Support" process.
Please do not hesitate to contact us if you have other questions.