Pauline's community posts

Hello John,

Thank you for the clarification.

I checked with our developers on the issue. The multiple display handling also depends on the remote monitors' configuration. Could you please clarify if the remote monitors are rotated? Also, could you clarify the scheme of how the remote displays are located?

Also, try switching the CPU usage mode to Normal and setting the Color Format to 24 bits as it will reduce the CPU usage.

Looking forward to your reply.

Hello Aaron,

Thank you for your message.

Is there a backup of the address book I could restore?

Yes, to migrate your address book(s) and sync settings, please copy the contents of this folder:

C:\Program Files (x86)\Remote Utilities - Server\data

to the same location in the new installation. You can also copy the Logs and Stat folders if you need the logs.

Also, here's a relatable KB guide on migrating the RU server installation, it might be helpful as well: https://www.remoteutilities.com/support/kb/how-do-i-migrate-ru-server-self-hosted-server-to-another-pc/

Hope that helps.

Hello Evgeniy,

Thank you for your message.

Could you please clarify if you're using the Auto-import feature? This feature can replace the Send via email feature available to you within the MSI Configurator and save you a lot of time manually adding connections to your address book.
If you do use the auto-import feature, could you please clarify if I'm right in assuming that your feature request is having multiple Inbox folders for different address books? If you mean something else, please elaborate a bit more on the question.

Looking forward to your reply.

Hello,

Thank you for your message.

Could you please clarify if you tried to choose Fullscreen view or the Fullscreen stretch view on the Toolbar in the Full Control and View window?


If you haven't tried yet, please do and let me know if this works for you.

Looking forward to your reply.

Hello Ricardo,

Thank you for your message.

something like syncing the Address Book using Dropbox or OneDrive is not going to work. We really do not want to have to install the RU server. Is there really no other way??.

We recommend using Dropbox or OneDrive option for the Address Book synchronization only if you're the only user. For a multi-user environment, it is recommended to use the sync server instead.
Unfortunately, there's no other way to synchronize the address book between multiple techs' Viewers. Here's a guide on setting up the address book sync: https://www.remoteutilities.com/support/docs/setting-up-sync-server/

Also, would the Address Book automatically update and add a new PC when is added to AD? or do we have to manually add it?.

Yes, if the Viewer PC belongs to the Active Directory network, new AD tree record are fetched automatically. However, you can add additional domain controllers using the Add domain controller dialog as well.

Hope that helps.

Hello Jake,

I'm glad to hear you have figured out the issue!

I will say that it is not intuitive which box one should try to paste into, the large upper one or the small lower one. Once a key is pasted, it is clear where to enter data. But for the first entry it could be labeled "enter code here."

I'm sorry to hear this, but it's clarified in this guide on registering Remote Utilities.

Please let us know if you have more questions.

Hello Jake,

Thank you for the provided video.

I'll forward the issue to our developers to see what can be done to fix it.

I'll get back to you with their reply soon.

Hello Jake,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue. Could you please clarify if there's any other license key already added to your License Key Storage? If there's no other license key in the storage, could you please record a short video where the issue can be seen and send it to support@remoteutilities.com?

Looking forward to your reply.

Hello Zachary,

Thank you for your message.

Is there a way where you can you see your FPS during a connection?

Unfortunately, there is no such feature and we do not plan do implement one.

Also, is it capped at the dropdowns 25 or if you have it on "High" cpu usage will that get you better than 25?

The chosen FPS value only matters if the FPS is chosen as the CPU usage mode. If any other CPU usage mode is chosen, there's no FPS limitation. Generally, FPS values are conditional as it's slightly different from the regular video format and there are special algorithms that pick the right value.

I'm using it with a work machine and trying to get it as responsive as possible.

You might also try some solutions that are listed in this KB article: https://www.remoteutilities.com/support/kb/slow-remote-connection-speed-performance/

Hope that helps.

Hello Mishal,

Thank you for your message.

I'm glad to hear you've figured out the issue!

Please do not hesitate to post another message if you have more questions.