Pauline's community posts

Hello Erica,

Thank you for the details.

Could you please also send us a screenshot of the rotated Host? I'd like to forward the screenshot and the rest of the information regarding the issue to our developers to see if there's anything can be done to fix it. You can send it to support@remoteutilities.com.

Looking forward to your reply.

Hello,

Yes, the AppData folder might be hidden in your system by default. You need to enable Show hidden files and folders in your system first.
Here's a related article from Microsoft on how to do it: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Hope that helps.

Hello,

Thank you for your message.

Automatic daily backups of address books are already enabled by default. The default location for your backups is: C:\Users\user_name\AppData\Roaming\Remote Utilities Files\backups\ (if you use Windows 7 or higher).

Here is a guide on how to restore your General address book from a backup: https://www.remoteutilities.com/support/docs/backing-up-address-books/#Restoring_an_address_book_from_a_backup
The same process can be used to restore any other address book for which you have a backup XML file.

Hope that helps.

Hello Ginger,

Thank you for your message.

Could you please clarify if the window is visible on the remote Host machine? Please try enabling the Capture alpha-blending windows feature. Here is a related KB article: https://www.remoteutilities.com/support/kb/some-windows-or-menus-are-not-visible/ Hope that helps.

Also, you can try using the File transfer mode. For more information on the File transfer connection mode please refer to this article: https://www.remoteutilities.com/support/docs/file-transfer/

Hope that helps.

Hello Martin,

Thank you for your kind words!

I passed your report to our developers. We'll certainly take note of this and see what can be done to fix the issue.

Let me know if you have more questions.

Hello Martin,

Thank you for the clarification.

Yes, it is possible to connect to the same Host machine from multiple Viewers simultaneously.

Let me know if you have more questions.

Hello Martin,

Thank you for your message.

Could you please send us some screenshots or even a short video of the issue? You can send the files to support@remoteutilities.com in case you don't want to share them on the forum.

Looking forward to your reply.

Hello Martin,

Thank you for your message.

Yes, it operates the same way. Here's a screenshot of the "How to use" guide from the Android app:


Hope that helps.

Hello Ivan,

Thank you for the kind words!

We'll certainly take note of this, and see if we can fix this at some point in the future.

Please don't hesitate to post another message if you have more questions.

Hello Andrew,

I wanted to add some information to my previous message, as there is also a better solution than re-installing the Hosts.

In case if you have a unique token for each Host in the authenticator app, then you simply need to open the Host Settings, navigate to the Security section -> 2-step verification and click Show QR-code:

Scan the showed QR-code with the authenticator app on your new phone, so the token for the Host is added to this phone as well.

If you have multiple Hosts installed from the custom MSI installer, then you can open the Host Settings menu and click the same Show QR-code button on any of the Hosts that were deployed using this MSI installer. Scan the code via the authenticator app on the phone, then you can use this phone for 2FA on any of those Hosts as they all have the same token.

Let me know if you have more questions.