Pauline's community posts

Hello Trent,

Thank you for reporting this.

I forwarded the issue to our developers and asked for their input.

I'll keep you updated.

Hello,

I'm glad to hear it works now!

Of course, thank you for the suggestion. I will forward it to our team and we'll see what we can do.

Let me know if you have more questions.

Hello,

We're glad to hear we could help you!

Please feel free to contact us if you have more questions.

Hello Thomas,

Thank you for your message.

I'm glad to hear it worked for you!

Don't hesitate to post another message if you need assistance.

Hello,

Thank you for the details.

Could you please specify in approximately what time of the day you were attempting to configure the package using online configurator? Apparently, there was a connectivity issue between the MSI configurator tool's server and our website's server today. However, it was fixed and right now all types of supported packages can be configured without any issues.

Looking forward to your reply.

Hello,

Thank you for the provided details.

Perhaps, the registry key of the service was indeed corrupted or deleted by antivirus software for some reason. This is a common scenario when the antivirus software doesn't care much about whether their detections are right or by mistake.

However, I highly recommend that you add the Host installation folder to antivirus software exceptions list to avoid future problems in this regard.

Let me know if you have more questions.

Hello Brian,

Thank you for your message.

We already have this feature in our wishlist and we plan to implement in one of our next updates, as well as some other features that are related.

Let me know if you have other questions.

Hello,

Thank you for your message.

Could you please try configuring the package again and let me know if the issue persists? I checked with my coworkers - the issue has been fixed and the MSI configurator tool works fine now.

Hope that helps.

Hello,

Thank you for your message.

Could you please clarify what version of Remote Utilities was used before you tried to update it to 6.10.10.0? Also, could you please clarify if there's any antivirus software running on the machines where the issue occurred?

Looking forward to your reply.

Hello Michael,

Thank you for your message.

I am sorry for the caused inconvenience. We're currently looking into the issue, so if it's an option for you, could you please send us your address book file as well? It would be very helpful.

Looking forward to your reply.