Pauline's community posts

Hello Brandy,

Of course, you can update your Host remotely via Simple Update following this guide or using our Remote Install Tool.

Hope that helps.

Hello Murat,

Thank you for your message.

Unfortunately, this is not possible - Host must have at least one authentication method enabled and set up. You can choose and set up any of them that works for you - e.g. Single Password, RU Security, Windows Security, etc. Please see this page for more information on authentication methods available.

Hope that helps.

Hello Keith,

Thank you for your message.

Could you please try entering your full email address into the "Username", "From email" and "Destination email" fields (for example, keith@nitro.com or example@gmail.com)? You can refer to this guide for more detailed instructions on setting up an SMTP server.

Hope that helps.

Hello Keith,

Thank you for your message.

The Remote Printing feature was not discontinued, it should still be available in the latest version. Please try checking if you have the printer driver installed on your Host machine: you should be able to locate it in Windows Settings→Bluetooth & Devices→Printers & Scanners as described here.
and try uninstalling and reinstalling it in the Host Settings -> Other tab. Please make sure to restart Host after reinstalling the driver for the changes to be applied.

Hope that helps.

Hello Joseph,

Thank you for your message.

Are you able to send us the latest Host log file?
You can send the logs to support@remoteutilities.com.

Looking forward to your reply.

Hello Brandy,

Thank you for your message.

Could you please verify that you’ve updated both Host and Viewer (as well as RU Server if used) to the most recent version 7.2.1.0 (and version 3.3.5.0 for RU Server respectively)?
If all modules are already updated, but the issue still persists, please feel free to send us the most recent log files - you can send them to support@remoteutilities.com.

Looking forward to your reply.

Hello Brad,

Thank you for your message.

The Host service might have been uninstalled as a result of some antivirus software activity. You can add the Host installation folder to the exception list as described here and also submit a false positive report to your a/v vendor - this should help to resolve the issue with uninstallation and, hopefully, prevent it in the future.
After you add the Host folder to the exceptions, you should be able to re-install Host via AD or try the solutions listed on this page.

Hope that helps.

Hello Keith,

Thank you for your message.

Could you please send us the log files as well? You can send them to support@remoteutilities.com or submit a ticket. We will try to reproduce the issue in our environment.

Looking forward to your reply.

Hello Trent,

Thank you for your patience.

We’ve reproduced the issue and have added the fix for it to our next update which should be released very soon.

Let us know if you have any questions.

Hello Trent,

Thank you for the clarification.

I will forward this issue to our developers to see if might be expected behavior or an issue we should be able to fix in our future updates.

I'll get back to you with an update on this shortly.