Pauline's community posts

Hello Marshael,

Thank you for your message.

Please, try the following:
1. Fully exit the Viewer (File -> Exit).
2. Locate the file config_4.xml in the Remote Utilities Viewer %appdata% folder.
3. Remove the file from that folder.
This will reset the Viewer settings/options. Your address books won't be affected by this action.

Also, we moved your message to a new topic. Please post in the appropriate forum section.

Let us know if the problem persists.

Hello,

Thank you for your message.

Please clarify what email address did you use? We will check why the license key wasn't sent to your email.
You can send your email address to support@remoteutilities.com if it would be more convenient.

Also, could you please clarify if you tried using another email address?

Looking forward to your reply.

Hello Keith,

I'm glad to hear it worked for you!

Please don't hesitate to post another message if you need assistance.

Hello Keith,

Thank you for your message.

Please clarify what email address did you use? We will check why the license key wasn't sent to your email.
You can send your email address to support@remoteutilities.com if it would be more convenient.

Looking forward to your reply.

Hello Graeme,

I'm glad to hear this.

Please don't hesitate to post another message if you need assistance.

Hello Steven,

I'm glad to hear it's working for you.

Please let us know if you have more questions.

Hello Robert,

Thank you for your kind words.

I'm glad to hear it worked for you!

Please don't hesitate to post another message if you need assistance.

Hello Steven,

Thank you for your message.

As I mentioned in my previous message, some issues occurred while we were updating the server. However, now the server is back up and running.

I am sorry for the inconvenience.

Hello Graeme,

Thank you for your message.

We were updating our server infrastructure and some problems appeared. Now the server is back up and running.

I am sorry for the inconvenience.

Hello Robert,

Thank you for your message.

Is it possible to login remotely to my host, such as after a reboot? Sorry for layman's terms, but in an attempt to be clear: If I want to reboot during a remote session and then regain control of the host unattended. Or does someone have to be present at the host to log in?

Sure, it's possible, but only if you use the Host module. For more information please refer to this Documentation article on unattended support.
Also, please check that the startup mode of the Host service is set to Auto.

Hope that helps.