Pauline's community posts

Hello Keith,

Thank you for your message.

Please clarify what email address did you use? We will check why the license key wasn't sent to your email.
You can send your email address to support@remoteutilities.com if it would be more convenient.

Looking forward to your reply.

Hello Graeme,

I'm glad to hear this.

Please don't hesitate to post another message if you need assistance.

Hello Steven,

I'm glad to hear it's working for you.

Please let us know if you have more questions.

Hello Robert,

Thank you for your kind words.

I'm glad to hear it worked for you!

Please don't hesitate to post another message if you need assistance.

Hello Steven,

Thank you for your message.

As I mentioned in my previous message, some issues occurred while we were updating the server. However, now the server is back up and running.

I am sorry for the inconvenience.

Hello Graeme,

Thank you for your message.

We were updating our server infrastructure and some problems appeared. Now the server is back up and running.

I am sorry for the inconvenience.

Hello Robert,

Thank you for your message.

Is it possible to login remotely to my host, such as after a reboot? Sorry for layman's terms, but in an attempt to be clear: If I want to reboot during a remote session and then regain control of the host unattended. Or does someone have to be present at the host to log in?

Sure, it's possible, but only if you use the Host module. For more information please refer to this Documentation article on unattended support.
Also, please check that the startup mode of the Host service is set to Auto.

Hope that helps.

Hello Jason,

Thank you for your message.

We have managed to reproduce the issue and will investigate it. We will get back to you soon.

Please let us know if you have more questions.

Hello Nijel,

Thank you for your message.

Is there a way to use the Task Scheduler to auto start the host? I thought I saw a guide to do that somewhere & I can't find it now. I'm having problems with a client's host not starting now after a W10 upgrade.

If the startup mode is set to Auto, the Host service starts automatically. If the service doesn't start, there might be an issue caused by the antivirus/security software. Please try completely uninstalling the Host and then install it from scratch as described here: https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#Uninstalling_Host.
I also highly recommend that you add the Host installation folder to antivirus software exceptions list to avoid future problems in this regard.
Please let us know if the problem persists.

Also sometimes when doing a simple upgrade the host fails to start afterwards & requires manually starting the host.

This is a known issue and it was fixed in the version 6.10.8.0.
This is not an issue specifically with the simple update. For some reason, Windows Restart Manager (which may act as part of the msi installation procedure) failed to restart Remote Utilities Host service after the update.
We decided to completely re-write the update process and we implemented this change in the previous version (6.10.8.0).  

This fix has one downside - unfortunately, it does not work retrospectively. The new process applies when updating Hosts version 6.10.8.0 (i.e. the previous version) and later.

When updating older versions, you can use the Remote Install tool as a workaround and an alternative to simple update. In this tool, the upgrade process uses a slightly different approach, so it should help to override the problem with the restart manager. You will need a Host msi installer to "feed" into the tool. You can download it here https://www.remoteutilities.com/download/host6.10.msi

Hope that helps.

Hello Rob,

Sorry for the late reply, we missed your previous message somehow.

What is the status of being able to see the synchronized address book in the phone / mobile apps?

The full-fledged address book for the mobile version could be available by the end of the year. We plan to release it after the Mac/Linux version.

It looks like that the last time the android native app was updated was in 2014

Could you please clarify what version of the mobile Viewer do you use? The latest version is 11.22.0 and it was released on October 22, 2018.


Let me know if you have more questions.