Pauline's community posts

Hello Sebi,

Thank you for your message.

Could you please clarify if you mean the First connection warning? This warning is shown only once and it goes away when the remote user clicks on it. However, it doesn't affect your ability to connect right away, it's an informational message.
That message is necessary to let the user know that the program was installed and to prevent the rogue activities out-of-the-box. Remote users must always know that they are being monitored or are about to be monitored.

Let us know if you have more questions.

Hello Sean,

I am sorry for the late reply.

Could you please send us a screenshot of the My Computer folder (or This PC in Win10) or any other folder that contains a lot of folders/files?

Thank you.

Hello Nariman,

Thank you for your message.

Please refer to the related article in our Knowledge Base: https://www.remoteutilities.com/support/kb/the-code-you-entered-is-incorrect-error/

Hope that helps.

Hello Sebi,

Thank you for your message.

Unfortunately, there is no possibility to minimize the Agent to the tray. The Agent is supposed to work explicitly, that is it should always be visible in the taskbar. If we add a tray-only option the remote user may easily overlook the fact that the Agent is running on their PC.

I am sorry if that makes the program less useful for you.

Hello Ben,

Thank you for your message.

Please try adding the directory that contains executable files of the wget utility to the Windows System PATH or running the utility as current user.

Hope that helps.

Hello Sean,

Thank you for the details.

Could you please try decreasing the Preview size on the View tab and see if the problem persists?


Looking forward to your reply.

Hello Max,

Thank you for your message.

Yes, you are absolutely right. We are planning to add Host version check in the online mode in one of our future updates. Meanwhile, we will partially implement this system in the nearest update which is due in a few days.

Please let us know if you have more questions.

Hello John,

Thank you for your message.

We do not experience any issues with our servers. Please refer to this troubleshooting guide: https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/

Let us know if the problem persists.

Hello Sean,

Thank you.

Could you please send us a screenshot of the main Viewer window with 100% DPI? Also, please, send us a screenshot of the Display settings window:


Looking forward to your reply.

Hello Sean,

Thank you for your patience.

Unfortunately, we couldn't reproduce the issue.
Also, could you please clarify what are your DPI settings? If the DPI is different from 100%, the interface of the program might be displayed inaccurately. We will fix this problem in our future update.

Let me know if you have more questions.