Pauline's community posts

Hello Jason,

Thank you for your message.

We have managed to reproduce the issue and will investigate it. We will get back to you soon.

Please let us know if you have more questions.

Hello Nijel,

Thank you for your message.

Is there a way to use the Task Scheduler to auto start the host? I thought I saw a guide to do that somewhere & I can't find it now. I'm having problems with a client's host not starting now after a W10 upgrade.

If the startup mode is set to Auto, the Host service starts automatically. If the service doesn't start, there might be an issue caused by the antivirus/security software. Please try completely uninstalling the Host and then install it from scratch as described here: https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#Uninstalling_Host.
I also highly recommend that you add the Host installation folder to antivirus software exceptions list to avoid future problems in this regard.
Please let us know if the problem persists.

Also sometimes when doing a simple upgrade the host fails to start afterwards & requires manually starting the host.

This is a known issue and it was fixed in the version 6.10.8.0.
This is not an issue specifically with the simple update. For some reason, Windows Restart Manager (which may act as part of the msi installation procedure) failed to restart Remote Utilities Host service after the update.
We decided to completely re-write the update process and we implemented this change in the previous version (6.10.8.0).  

This fix has one downside - unfortunately, it does not work retrospectively. The new process applies when updating Hosts version 6.10.8.0 (i.e. the previous version) and later.

When updating older versions, you can use the Remote Install tool as a workaround and an alternative to simple update. In this tool, the upgrade process uses a slightly different approach, so it should help to override the problem with the restart manager. You will need a Host msi installer to "feed" into the tool. You can download it here https://www.remoteutilities.com/download/host6.10.msi

Hope that helps.

Hello Rob,

Sorry for the late reply, we missed your previous message somehow.

What is the status of being able to see the synchronized address book in the phone / mobile apps?

The full-fledged address book for the mobile version could be available by the end of the year. We plan to release it after the Mac/Linux version.

It looks like that the last time the android native app was updated was in 2014

Could you please clarify what version of the mobile Viewer do you use? The latest version is 11.22.0 and it was released on October 22, 2018.


Let me know if you have more questions.

Hello Christian,

Thank you for your message.

This feature is already added to our wish list. We will implement it in our future updates, but, unfortunately, we cannot give you any ETA.

Please let me know if you have more questions.

Hello Max,

Thank you for your message.

The ID had letters and numbers starting with V. The ID shown didn't match any of my numerical ID's so I had a big wtf moment.

This is the Viewer ID. The Active tab in the admin console shows Viewers and Hosts that are currently using this server for a remote session. Please refer to this article for more information.

So it was appearing under Active when it wasn't working and it's no longer appearing when it really is working. That's just backwards

Unfortunately, we couldn't reproduce the issue. However, we plan to release a newer version of Remote Utilities later today. Please try updating Host, Viewer and RU Server once the updated version is out and see if the problem persists.

Please let us know if you have more questions.

Hello Matej,

Thank you for your message.

Unfortunately, this might be a side effect of using the monitor driver. So if you do not absolutely need it (i.e. for the blank remote screen feature) you are advised to disable it.

The monitor driver can be uninstalled from within the Host settings:


Hope that helps.

Hello Shawn,

Thank you for your message.

Please refer to this troubleshooting guide on getting a free license key: https://www.remoteutilities.com/support/kb/cannot-get-a-free-license-key/

Hope that helps.

Hello,

Thank you for your message.

Please refer to this troubleshooting guide: https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Let us know if the problem persists.

Hello,

Thank you for your suggestion.

We will increase the maximum time allowed for the timeout to 30 minutes in the nearest update which is due in a few days.

Let us know if you have more questions.

Hello Sebi,

Thank you for your message.

Could you please clarify if you mean the First connection warning? This warning is shown only once and it goes away when the remote user clicks on it. However, it doesn't affect your ability to connect right away, it's an informational message.
That message is necessary to let the user know that the program was installed and to prevent the rogue activities out-of-the-box. Remote users must always know that they are being monitored or are about to be monitored.

Let us know if you have more questions.