Pauline's community posts

Hello,

The issue has been fixed. A new version is available to download here: https://www.remoteutilities.com/download/mobile.php

Please let me know if you have more questions.

Hello Tobias,

The issue has been fixed. A new version is available to download here: https://www.remoteutilities.com/download/mobile.php

Please let me know if you have more questions.

Hello Boris,

Thank you for your message.

Please try to use the Legacy keyboard input mode. To enable it, please follow these steps:
1. In the main Viewer window right-click on the Host icon and choose Properties.
2. Go to the tab Remote Screen -> Mode.
3. Enable the checkbox Use legacy keyboard input mode.


Please let me know if the issue persists.

Hello Michael,

Thank you for your message.

Unfortunately, Host connection logs do not contain this information. We plan to add reporting features which will show connection properties that were used, including usernames.

Also, if you switch into the Detail view mode on the Viewer, you can see what user was used to log on to the Host. To enable the Detail View mode:
1. Open the main Viewer window and navigate to the tab View.
2. Select the Details view style.
3. Locate the User column



Please let me know if you have other questions.

Hello Eric,

I'm glad to hear you figured out the issue.

Please let me know if you have more questions.

Hello,

Thank you for your message.

I am not able to input a password because I am not able to click on the password field.

We will be fixing this issue in the upcoming update. Sorry for the inconvenience.

Please let me know if you have more questions.

Hello Anders,

Thank you for your message.

Please refer to this troubleshooting guide in our Knowledge Base.

Hope that helps.

Hello Mo,

Thank you for your message.

the Host "service" stops and does not restart, unless started again manually

The issue might occur because of a Windows Server and its security policies. The service might not always restart properly on a Windows Server if there are any security policies are set that might prevent it from starting.  Before we proceed troubleshooting, please try to follow this guide: https://www.remoteutilities.com/support/kb/host-service-won-t-start/

However, connection from either iOS/Android App to the same Host fails.

Please refer to our knowledge base article on common issues and their solutions when you cannot connect over the Internet using an Internet-ID connection.

Hope that helps.

Hello David,

Thank you for your screenshot.

Please try to disable showing the Active directory tree. Open the Viewer, click Tools ➝ Options, navigate to the Misc tab and enable the Hide default domain controller checkbox.

Please note, that endpoints in your Active directory tree also count.

Hope that helps.

Hello David,

Thank you for your message.

It's enough to delete the connection in the address book, there's no need to completely uninstall the Host. The amount of your endpoints is the number of connections you have in the Viewer address book.

Please let me know if you have more questions.