Pauline's community posts

Hello,

Thank you for your message.

Please note that we’ve responded to your ticket in regarding the same issue in order to avoid duplication.

Thank you.

Hello Mike,

Thank you for the clarification.

I will forward this information to our developers to see if we’re able to reproduce the issue and, if so, implement a fix for it in our future updates.

I’ll let you know once there’s any update on the issue.

Hello Mike,

Thank you for your message.

Could you please let us know what is the average file size for the files you’re transferring when the issue occurs? In addition, are you using Direct connection or Internet-ID connection with the File Transfer mode? Does this happen to all files regardless of their format or only to some certain file extensions?

Looking forward to your reply.

Hello,

Thank you for the clarification.

In this case, could you please send us the most recent logs files from one of your Hosts that’s connected to this Server as well as RU Server log files. Here’s how you can locate Host logs and RU Server logs. You can send the logs to support@remoteutilities.com.

Looking forward to your reply.

Hello everyone,

This is to inform you that we've just released Agent for Mac/Linux. Even though, Host for Mac/Linux is still in development, Agent is already available for beta testing. You can find the full list of available features and discussion as well as download links on this page.

Thank you for your patience.

Hello everyone,

This is to inform you that we've just released Agent for Mac/Linux. Even though, Host for Mac/Linux is still in development, Agent is already available for beta testing. You can find the full list of available features and discussion as well as download links on this page.

Let us know if you have any questions or feedback.

Hello everyone,

This is to inform you that we've just released Agent for Mac/Linux. Even though, Host for Mac/Linux is still in development, Agent is already available for beta testing. You can find the full list of available features and discussion as well as download links on this page.

Hope that helps.

Hello Jim,

Thank you for your feedback, we really appreciate it!

We will test out the Android-related cursor issue to see if we're able to reproduce it in our environment and to fix it in the future updates.

Let us know if you have more questions.

Hello,

Thank you for your message.

Could you please clarify if you mean the Host service or RU Server's service? In addition, could you please let us know if you have any antivirus and/or firewall software running on the machine where the issue occurs?

Looking forward to your reply.

Hello Andy,

Thank you for your message.

Please note that Remote Utilities already offers this feature - you can find it as the Voice and Video Chat connection mode. This connection mode allows a tech to talk and/or listen to the remote user.

Hope that helps.