Pauline's community posts

Hello,

Thank you for the clarification.

In this case, could you please send us the most recent logs files from one of your Hosts that’s connected to this Server as well as RU Server log files. Here’s how you can locate Host logs and RU Server logs. You can send the logs to support@remoteutilities.com.

Looking forward to your reply.

Hello everyone,

This is to inform you that we've just released Agent for Mac/Linux. Even though, Host for Mac/Linux is still in development, Agent is already available for beta testing. You can find the full list of available features and discussion as well as download links on this page.

Thank you for your patience.

Hello everyone,

This is to inform you that we've just released Agent for Mac/Linux. Even though, Host for Mac/Linux is still in development, Agent is already available for beta testing. You can find the full list of available features and discussion as well as download links on this page.

Let us know if you have any questions or feedback.

Hello everyone,

This is to inform you that we've just released Agent for Mac/Linux. Even though, Host for Mac/Linux is still in development, Agent is already available for beta testing. You can find the full list of available features and discussion as well as download links on this page.

Hope that helps.

Hello Jim,

Thank you for your feedback, we really appreciate it!

We will test out the Android-related cursor issue to see if we're able to reproduce it in our environment and to fix it in the future updates.

Let us know if you have more questions.

Hello,

Thank you for your message.

Could you please clarify if you mean the Host service or RU Server's service? In addition, could you please let us know if you have any antivirus and/or firewall software running on the machine where the issue occurs?

Looking forward to your reply.

Hello Andy,

Thank you for your message.

Please note that Remote Utilities already offers this feature - you can find it as the Voice and Video Chat connection mode. This connection mode allows a tech to talk and/or listen to the remote user.

Hope that helps.

Hello Eduardo,

Thank you for your message.

Unfortunately, we don’t offer private alpha-testing. However, as soon as a beta version is available for testing, we usually offer it for open public beta testing on our website which is available to all our users. For example, currently we have a beta version of Viewer for Mac/Linux and alpha version of Host for Linux available for preview/testing.

As for the Windows XP compatibility - all our modules are currently supported for Windows XP - you can find the exact system requirements for each module on our Download page by selecting the System requirements button.

Please let us know if you have more questions.

Hello Hussain,

Thank you for the clarification.

I'll forward the issue to our developers for a review so that we can try and reproduce it in our environment.

I'll let you know if there are any updates on this.

Hello Hussain,

Thank you for your message.

Do you mean that the Screen Recording process re-writes the existing screen recordings from a previous day when the remote Host machine is not restarted, but hibernated instead? If this is the case, I'll forward the issue to our developers to see if we're able to reproduce this in our environment and, if so, implement a fix for this behavior in our future updates.

Let us know if you have more questions.