Pauline's community posts

Hello Yoel,

Thank you for your patience.

I've checked with our developers regarding the RDP feature for Mac and, unfortunately, we won't be able to implement it in our upcoming updates for now. Sorry if this makes our software less useful for you.

Let us know if you have more questions.

Hello Yoel,

I've forwarded your question to our developers to ask them if they can provide any feedback on RDP for Mac. I'll get back to you as soon as I get an update from them.

Thank you.

Hello Yoel,

Thank you for your message.

Unfortunately, we're still investigating into this feature and whether we'll be able to implement it at some point in our future updates for Mac/Linux. Please note that RDP is a Microsoft-native solution and Remote Utilities has no control over how exactly it functions - the RDP connection mode that you can see in Viewer simply runs Microsoft's own RDP client, nothing more. For now you can see the list of features that definitely will be implemented in the upcoming updates in the very first message of this thread.

Please let us know if you have more questions.

Hello Mike,

Thank you for your message.

This is a known issue and it will be definitely fixed in our next update for Remote Utilities. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello John,

Thank you for your message and your kind words!

We're glad to hear that you're enjoying our products. Please feel free to let us know if you have any questions or need our assistance - we're always happy to help.

Thank you.

Hello John,

I'm glad to hear we were able to help and it works for you now!

Let us know if you have more questions or need our assistance.

Hello John,

Thank you for your message.

Please check if you have the Show notification panel feature enabled in your Host Settings -> Interface tab. If this feature is enabled, please make sure to disable the feature and restart your Host. You can also disable it remotely via the Remote Settings feature - in this case Host is restarted automatically when you submit changes.

Hope that helps.

Hello David,

I'm glad to hear that everything works for you now!

Please feel free to let us know if you have any questions.

Hello David,

Thank you for your message.

Could you please let us know what version of Host and Viewer you're currently using? In addition, please let us know what are you trying to copy/paste when the issue occurs, i.e. is it a plain text, some type of file or something else.

Looking forward to your reply.

Hello Chris,

Thank you for your message.

Unfortunately, our developers are still testing this issue out. However, we've received reports from a couple of other users, that updating their iPad OS and/or re-installing Viewer app had helped them to resolve the issue, so perhaps something in the subsequent iOS was fixed which, in turn, helped to fix the issue.
Could you please make sure that your iPad is updated to the most recent available version 16.2? In addition, please also try uninstalling Viewer app from your iPad and then re-installing it once again.

Let us know if this helps or if the issue persist.