Pauline's community posts

Hello,

Thank you for your message.

I’ll forward your suggestion to our developers to see if we can add Remote Utilities to these websites.

Please let us know if you have more questions.

Hello,

Thank you for your message.

Please note that overall connection speed and performance is only as good as the slowest network segment between Viewer and Host. In case if you’re experiencing performance issues please try the solutions listed on this KB page and see if any of them help to improve the connection performance. Last but not least, please also try switching to Direct connection if possible, since it’s always faster than the Internet-ID connection.

Hope that helps.

Hello Mark,

Thank you for your message.

Unfortunately, monitor mapping and multiple connection tabs features are not supported in the mobile Viewer app yet. Hopefully, we will be able to add these features in our future updates for the mobile Viewer. Sorry for the inconvenience.

Let us know if you have other questions.

Hello Victor,

Thank you for the clarification.

Unfortunately, we couldn't reproduce the issue. Please try adjusting the Color format in the connection properties in your mobile Viewer app and see if this helps to resolve the issue. In case if this doesn't help, please also try connecting from the same Viewer app to the same Host using another network (for example, WiFi at home/office instead of mobile internet).

Hope that helps.

Hello,

Thank you for your message.

Of course, we understand your concern. Please note that you can also utilize RU Server which allows you to monitor activity of Hosts and Viewers that are connected via the Server.

Please let us know if you have more questions.

Hello Victor,

Thank you for your message.

Could you please clarify if the issue occurs only when connected to a remote Host? In addition, please let us know what version of Host you're using and the exact iOS version running on the Viewer device.

Looking forward to your reply.

Hello Marv,

Thank you for your message.

We do plan to add a few features regarding reports  on Viewer's side and they're already on our wishlist. Hopefully, we will be able to implement them with one of next updates.

Please let us know if you have other questions.

Hello Brad,

Thank you for your message.

You can find the Host installation log in the following folder: C:\ProgramData\Remote Utilities\install.log.
Could you please try following this guide provided by Microsoft and see if it helps to resolve the issue?
In addition, please try checking if you have the following registry key on your target machine: HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\. If the key exists, please try deleting it, then restarting the PC and re-installing Host once again.

Please let us know if any of the above helps.

Hello Liam and Allan,

Thank you for the your feedback.

I'll forward your suggestion regarding the demo video to our development department to see if there's something we can do about that.

Please let us know if you have other questions.

Hello David,

Thank you for your message.

Please update your Viewer and Agent to the most recent version 7.1.7.0 following this guide - this should help to resolve the issue. When updating, please make sure that you update both Viewer and Agent to the same version so that there's no version mismatch which can also lead to some features not working as expected or other performance issues.

Hope that helps.