Pauline's community posts

Hello Tim,

Thank you for your message.

Could you please clarify if you've tried deleting the following registry key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\Host\Parameters and re-installing Host as described on the KB page? The issue might be caused by an incorrect token stored on your Host machines (perhaps, as traces of previous installations), so in this case a clean Host installation might help to resolve the issue.

Looking forward to your reply.

Hello,

Unfortunately, we do not provide our software for private testing, however, we will definitely release a beta version for public testing.

I guess you have in the back of your head a container. Correct ?

I'll have to check on this with our developers in order to provide the most accurate answer for you.

I'll get back to you with an update on this shortly.

Hello,

Thank you for your message.

We definitely plan to release RU Server for Linux in the future (hopefully, some time soon after Host/Agent for Mac/Linux release). In fact, we already do have it in our wish-list, but there's no specific ETA on it yet.

Please let us know if you have more questions.

Hello everyone,

Thank you for your messages.

We understand your frustration and apologize for keeping you waiting for so long. However, I can assure you that we definitely will release Host/Agent for Mac/Linux and it is currently the biggest priority for our development department. We'll do our best to make it available as soon as possible. Thank you for your patience.

Please let us know if you have more questions.

Hello Matthew,

Thank you for letting us know.

We're currently still investigating the issue, but hopefully, will be able to implement a fix for it in our upcoming updates. Sorry for the inconvenience.

Please let us know if you have other questions.

Hello everyone,

Thank you for your messages and patience.

This is to inform you that the issue was fixed. We apologize for the inconvenience. Please try connecting to your Hosts once again and see if you're able to access them.

Please let us know if the issue persists or if you have more questions.

Hello everyone,

Thank you for your messages and patience.

This is to inform you that the issue was fixed. We apologize for the inconvenience. Please try connecting to your Hosts once again and see if you're able to access them.

Please let us know if the issue persists.

Hello everyone,

This is to confirm that we have fixed the issue. I'm glad to hear it works for you now and you all are able to access your Hosts.

Unfortunately, there was an unexpected issue that has occurred during the server's routine maintenance. Fortunately, we were able to fix the issue as soon as we managed to identify the cause. We apologize for the inconvenience.

Let us know if you have more questions.

Hello everyone,

Thank you for the provided feedback.

Could you please try connecting to your Hosts once again and let us know if it works?

Thank you.

Hello everyone,

Thank you all for your patience.

The reason we're asking about antivirus/firewall software is just to exclude the possibility - sometimes a/v software updates their databases (usually without notifying users) and might mistakenly start blocking our software or access to servers. Please understand that we're not saying it's their fault - we're simply trying to identify if the affected machines have anything in common.

In addition, please try connecting to your Hosts once again and see if you're able to connect the time or if the issue still persists. Please note that in some cases it might take up to a few minutes for the connection to restore and start working again.

One more thing - those of you who have machines with Linux or Mac OS available (or even mobile Viewer app installed on your smartphone) - could you please try connecting to the same Hosts that you can't connect using Viewer for Windows and confirm if the issue occurs when using Viewer for Mac or Linux as well?

Thank you.