Pauline's community posts

Hello Michial,

Thank you for your message.

Please try referring to this Internet-ID connection troubleshooting guide and see if any of the solutions provided helps to resolve the issue.

In case if none of the solutions provided in the guide helps, please feel free to send us the Host log files from the remote Hosts for examination. You can locate the Host logs in the following folder C:\Program Files (x86)\Remote Utilities - Host\Logs\ and send them to support@remoteutilities.com.

Hope that helps.

Hello,

In this case, please also try enabling the Use legacy capture mode feature in the Host Settings window -> Other tab and see if this helps to resolve the issue. Please make sure to restart Host after enabling the feature in order for the changes to be applied.
You can also enable the feature via the Remote Settings feature - in this case Host will be restarted automatically after you submit the changes.

Hope that helps.

Hello Patrick,

Of course, in this case please feel free to send the logs whenever it's possible - we will check them for you right away.

Thank you!

Hello Patrick,

Thank you for the clarification.

Could you please let us know if you've tried logging in with the Use current security context checkbox enabled or with a domain selected (if applicable)? In case if these solutions don't help as well, please feel free to send us the Host log file for examination. You can send it over to support@remoteutilities.com.

Looking forward to your reply.

Hello Patrick,

Thank you for your message.

Could you please double-check if this specific Host has the correct user permissions set up? You can check the permissions for the Host in the Host Settings window -> Authentication tab. Please make sure that the corresponding users are added to the Host's permission list and that the connection mode you want to use is allowed for these users as well as described in this tutorial - for example, you can allow just Full Control or File Transfer modes or allow all modes by selecting All Access.

Hope that helps.

Hello,

Thank you for your message.

Please double-check if you have the Rendering of hosts cursor set to Always in the Connection Properties window -> Cursor tab.
If this is the case, please try switching it to View only mode active or Never and see if this helps to resolve the issue.

Hope that helps.

Hello Shane,

Thank you for your message.

Please note that I've responded in this thread in order to avoid duplication. In addition, please let us know if you've already tried full uninstalling Host as described here and re-installing it from scratch?

Looking forward to your reply.

Hello everyone,

Thank you for the provided updates.

It would be great if RU could have its own watchdog service built in, so we would not have implement our own.

Matthew, thank you for your suggestion. We actually already plan to add similar functionality in our future updates - we plan to add an automatic report on Viewer's side that can identify an issue (e.g. no connection with the servers, Host is not running, etc.) and we will additionally increase connection retries for remote sessions.

I will keep you all updated and will let you know if there are any news on this issue from our developers. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello Alan,

Thank you for your message and provided feedback.

o, I finished, and hit PREVIEW. After that, I thought I'd see the option to SEND/POST, but I didn't. I also could find no way to get back to the edit screen. After RE-logging in, I still couldn't even find my draft or the preview. Luckily, I clipped it before even trying the preview.

Unfortunately, the draft of the posts are not saved on the forum. However, when you click the Preview button, you still should be able to post right from the previewing window by clicking the Reply button located in its usual spot:

Display the banner the way it is, (fairly opaque), but provide a "DISMISS for 5 minutes." It could even prevent clicking under the banner, since I can remove it.

We actually plan to add a feature to hide the notification banner on the Viewer's side, i.e. it will still be visible on the Host's side, but you won't see it in your remote session window. In addition, we plan to add the option to sel ect the corner to display the notification banner as well. These improvements should be available in one of our next updates.

So, SOMEWHERE, you must CLEARLY show the STATE of clipboard transfers, as well as the ability with one click, to CHANGE IT on the fly without going into any menus.

Please note that it's already possible to Get or Set remote clipboard, i.e. copy the contents of the remote clipboard to the local clipboard and vice versa via the Get remote clipboard/Set remote clipboard commands on the Full Control window's Toolbar.
In addition, please note that you can also disable automatic clipboard sync for any specific Host (or for all newly added connections by default) by enabling the Do not synchronize clipboard feature in the Connection Properties -> Remote screen tab - in this case you will still be able to transfer the clipboard contents to and fr om the remote Host machine manually using the Get clipboard/Set clipboard commands.

One option that might help in some cases, is to require the user to "ACCEPT", before any session is initiated, when installed. An added hurdle for ADMINs, but for a USER, any way you cut it, what we do IS an intrusion on their privacy, and can't be avoided. However, they should be able to "close and lock the door" to prevent intrusions at least some of the time.

Please note that we already provide this functionality. In order to use it, please enable and set up the Ask User Permission feature in the Host Settings -> Confirmation tab. This feature allows invoke a message on the remote machine that prompts the remote user to accept or reject an incoming connection.

And so now, if the ADMIN'S PC is hacked, the USER's credentials are also at risk, even if the reputable admin is very proficient and studious.

In this case we also recommend to enable the Address Book Encryption which helps to protect your address book data (passwords and other credentials) in case someone got unauthorized access to your files on the Viewer computer.


Please let us know if you have more questions.

Hello Martin,

Thank you for your message.

Please try updating your Host to the most recent version 7.1.2.0 and see if you're able to connect to it after it's updated to the latest version.

Hope that helps.