Pauline's community posts

Hello Matthew and John,

Thank you for updating us on the issue.

Unfortunately, we couldn't reproduce it just yet. However, I've also forwarded all of the latest information to our developers - perhaps, they'll be able to identify what might be causing the issue and implement a fix for it. Sorry for the inconvenience.

I'll keep you updated on this issue.

Hello Darin,

Thank you for your message.

Unfortunately, the temporary license key is already expired. Currently, it's only possible to upgrade outdated remote Hosts of version 6 by downloading the installation file for the latest version 7.1.2.0 on this page and manually running it on the remote Host machine.

Please let us know if you have other questions.

Hello Allan,

Thank you for the update.

We're glad to hear we were able to help and it works for you now! Please feel free to post another message if the issue persists and you need our further assistance or if you have more questions.

We're always happy to help!

Hello John,

Thank you for the provided files.

I've forwarded them to our developers for examination and asked them to look into the issue once again. I'll get back to you shortly with an update from our devs.

I'll keep you updated on the issue.

Hello Allan,

Thank you for your message.

Could you please let us know if you choose Online or Legacy configurator option on Step 1 of the configuration process when building the custom installation package?

Looking forward to your reply.

Hello Anita,

Thank you for your message.

Could you please clarify if Viewer of version 6.10.10.0 is registered with any commercial license key or if it's possible to connect from this Viewer using Direct connection (for example, if this Viewer is located in the same LAN as Host)? If this is the case, then that's why you still can connect from that Viewer as version 6 still works - it just can't connect via our public Internet-ID servers anymore (unless it's registered with a paid license key). Therefore, in case if you can connect to your Hosts using Direct connection only or connect from Viewer registered with any commercial license, then please feel free to downgrade. The installation files for version 6.10.10.0 are always available on this page.

Alternatively, in case if your updated Viewer of the latest version connects to your Host using Internet-ID connection, then please try referring to this troubleshooting KB page to see if any of the listed solutions can help to resolve the issue.

Hope that helps.

Hello Giuseppe,

Thank you for your message.

Currently an approximate ETA is by the end of the first half of this year. Please note that this is still just an approximate ETA. However, we're doing our best to make Host/Agent as well as the stable version of Viewer for Mac/Linux available for our users as soon as we can. Sorry for keeping you waiting.

Please let us know if you have more questions.

Hello John,

Thank you for your message.

Could you please send us the latest Host log files along with the Windows Event logs and the Host registry key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\ fr om a few Host machines wh ere the issue have re-occurred? You can send the files to support@remoteutilities.com as usual.
In addition, please specify the exact name of the Windows Update that was installed on the machines in question.

Looking forward to your reply.

Hello John,

I'm glad to hear we were able to help and it worked for you!

Please feel free to post another message if you have more questions. We're always happy to help!

Hello,

Thank you for your message.

I've forwarded this issue to our developers and asked for their input on this in order to provide you with the most accurate information on how you can launch Viewer's UI this way. I'll get back to you with an update on this as soon as I hear back from our development department.

Thank you.