Pauline's community posts

Hello J.B.,

Thank you for your message.

It seems like the issue might be caused by your antivirus/firewall software mistakenly blocking Remote Utilities. Please try adding RU installation folders to the exception list of any a/v software you may have following this guide and see if this might help to resolve the issue.

Hope that helps.

Hello Patrick,

I’m glad to hear we were able to help and it works for you now!

Please feel free to contact us again if you have any questions.

Hello Patrick,

Thank you for your message.

Could you please try enabling the Use legacy capture mode option in the Host Settings -> Other tab? After enabling the feature make sure restart Host to apply changes. Then try connecting to your remote Host once again and see if it works for you.

Let us know if this helps!

Hi David,

Thank you for your message.

We’ve already responded to the ticket you’ve created to avoid duplication. Please feel free to send us your RU Server log files in the ticket.

Let us know if you have more questions.

Hello,

Thank you for your message.

It looks like your Host installation files might’ve been somehow damaged/corrupted. Our suggestion here is to have your Host fully uninstalled following this guide and then have it reinstalled from scratch.
In addition, we suggest that you also add your Host installation folder to the exception list of your antivirus software following this guide.

Let us know if this helps.

Hello Joshua,

Thank you for your message.

In this case, could you please send us the full Host log file for examination? You can send just the most recent log file to support@remoteutilities.com.

Looking forward to your reply.

Hello James,

Thank you for your message.

Could you please try fully uninstalling your Host following this guide and then reinstalling Host from scratch to see if this might help to resolve the issue. In addition, you might want to add Host installation folder to the exception list of your a/v software as following this guide

Hope that helps.

Hello Joshua,

Thank you for your message.

Before we proceed with further troubleshooting, please see if any of the suggestions listed in this guide might help with resolving the issue.

Let us know if this works for you.

Hi Brant,

I’m glad to hear it worked out for you and we were able to help!

Yes, unfortunately, you wouldn’t be able to hide the banner for the Host running on a Windows 7 machine.
Also, yes, the notification banner is not displayed for any commercial license (you can also enable it as well).

Let us know if you have any questions!

Hello,

Thank you for your message.

Could you please let us know what versions of Windows are running on both of your machines? We will see if we can reproduce this issue in our environment.

Looking forward to your reply.