Pauline's community posts

Hello,

Thank you for your message.

Could you please clarify if you mean you couldn’t find your license key for version 7 or if you mean that your previous license key is a *txt file? If it’s the former, you can restore your license key using this Recover Lost Key form.
In case if you mean something else, please let us know.

Hope that helps.

Hi Donn,

Thank you for your patience.

I will check with our developers to see if they already had a chance to review your request.

I’ll keep you updated.

Hello Luciano,

Thanks for your feedback!

We're glad to hear you're enjoying Remote Utilities so far. I understand your concerns about the file transfer progress window and the lack of a pause/return button for transfers. I'll forward your suggestions to our developers and see if we can incorporate something similar to what you mentioned in a future update.

Thanks again for your input!

Hi Finge,

Thank you for your message.

In cases if you want to have the synced address book set up with users who have their own permissions, you would have to set up RU Server. Good news is that you can set up just the address book sync feature following this guide (i.e. you don't have to set up your Server as intermediary server).
Alternatively, you can also look into syncing the address book via Dropbox, however, please note that we recommend to use this method only if you are the sole user of the software to avoid potential conflicts.

When it comes to the portable solution, we suggest that you look into using Portable Viewer - you can simply sign in with your RU Server credentials and sync your existing address book right away.

Hope that helps.

Hello Graham,

Thank you for your message.

Yes, unfortunately, you would need to sign your file with a digital signature. Or, if you have a commercial license with us, you can generate a signed installation file.
As an alternative solution, you can try adding folder from which you plan on running your Agent to the exception list as described here.

Let us know if you have more questions.

Hi Donn,

Thank you for the update.

I will forward the issue to our developers to see if they can provide any input on this.

I’ll get back to you with an update on this shortly.

Hello Donn,

Thank you for your message.

It seems like the "letter" is the default size option due to the US metric system. Could you please let us know what happens if you try printing out a document that is not a "letter" format (i.e. are you able to try and select a completely different format in one of your applications)? We will try to reproduce this in our environment.

Looking forward to your reply.

Hello,

Thank you for your message.

You can disable the display of the codec statistics in the Full Control window by deselecting the Show statistics feature in the Viewer options -> Remote screen tab. For more information on the new codec, please refer to this blog post.

Hope that helps.

Hello Rudy,

Thank you for your message.

Do you mean that the Password protection feature doesn't work on Windows 11 (when it does work with the same Agent file, but when run on Windows 10)? If this is the case, unfortunately, we were unable to reproduce the issue using Windows 11 as everything works as expected.
Could you please send us your configuration file, so we can take a closer look at it? You can send it to us to support@remoteutilities.com.

Looking forward to your reply.

Hello,

Thank you for your message.

It looks like something might be mistakenly blocking access to our servers on your Host computer. Have you already tried adding the Host installation folder to the exception list of your a/v software as described here? If you haven't done so yet, please try ad see if this might help.
In addition, see if any of the solutions listed here might help in resolving the issue.

Let us know if this helps.