Pauline's community posts

Hi Benny,

Thank you for your message.

I will be forwarding the issue to our developers for a review to see if we can try and reproduce it in our environment. Sorry for any inconvenience.

I’ll get back to you with an update on the issue shortly.

Hello,

Thank you for your message.

Please try using this Microsoft tool that helps to automatically fix similar issues with installing/updating software and see if this might help to resolve the issue.

Let us know if this works.

Hi everyone,

Could you please try using this Microsoft tool that helps to automatically fix similar issues with installing/updating software and see if this might help to resolve the issue?
Simply download the tool and follow the steps provided by the wizard.

Let us know if this helps.

Hi Alain,

I’m glad to hear we were able to fix the issue and it works for you now!

Please feel free to reach out if you have any questions or need our assistance.

Thank you!

Hi Gonzalo,

Thank you for the follow up.

We’ve just released an updated version 7.7.3.0 - could you please try updating your installation using Simple Update and see if the issue still persists when using an updated version?

Looking forward to your reply.

Hi Johann,

Thank you for your message.

Could you please let us know if you’ve already tried installing the update manually? You can download the installation package on this page and see if the update works this way.

Looking forward to your reply.

Hi Brad,

Thank you for the follow up.

One more question - does the issue occur only when trying to update Host or is the same issue happening when updating Viewer on that specific machine?

Looking forward to your reply.

Hi Brad and Johann,

Thank you for your messages.

Could you please clarify if you’ve already tried installing the update manually? Does the issue occur only on Windows XP machines or does it occur only on one specific machine?

Looking forward to your reply.

Hello Gonzalo,

Thank you for your message.

Just to make sure, you’re trying to send a print job from a remote Host machine to your local Viewer computer, but nothing seems to be happening, is that correct? If this is the case, could you please try uninstalling the Remote Printing drive in the Host settings and see if reinstalling it might help to resolve the issue?
For more information on the remote printing, please also see this page.

Let us know if this helps.

Hello Mike,

Thank you for your message.

Unfortunately, currently there’s no installation package specifically for arm-based systems. However, we do plan adding support for ARM Mac/Linux OSs in our future releases.

Let us know if you have more questions.