Pauline's community posts

Hello Jody,

Thank you for your message.

It looks like some of Remote Utilities files might’ve been somehow corrupted, which is now causing the issue. Could you please try fully uninstalling Remote Utilities following this guide and see if you’re able to reinstall Host from scratch.
In addition, please make sure that your Host installation folder is added to the a/v software exception list following this guide.

Hope that helps.

Hello,

Thank you for your message.

Have you already tried setting up the SMTP server following this instruction provided by Google?
In addition, you can use a third-party email provide such as Mailjet.

Let us know if you have more questions.

Hello Brant,

Thank you for your message.

This issue might’ve occurred due to updating from version 6.8. Could you please try fully uninstalling your Host following this guide and then try re-installing the latest version of Host from scratch.

Let us know if this works or if the issue persists.

Hello Mike,

In this case, we would have to try and see if we’re able to reproduce the issue in our environment. In case if you find that the issue still reoccurs, please feel free to let us know or send any additional information you may have.

Thank you.

Hello Thomas,

Thank you for your message.

Have you already tried adding the Viewer installation folder to the exception list of your Windows Defender? If you haven’t done that yet, please try doing so following this guide.

Let us know if this helps.

Hello Mike,

Thank you for your message.

Could you please try adding Remote Utilities installation folders to the exception list of your a/v software (even if it is the default Windows Defender) and see if this might help to resolve the issue? You can follow this guide heree to do so.

Hope that helps.

Hi Steven,

Of course, feel free to send us the log files whenever it’s convenient for you.

Thank you.

Hello Steven,

Thank you for your message.

Do you have any antivirus software running on your mobile devices that cannot connect to the remote Hosts? Would you be able to send us the most recent Host log files? You can send them to support@remoteutilities.com.

Looking forward to your reply.

Hi,

Thank you for the clarification.

Would you be able to specify the file type (is it an image, an audio or a folder with multiple files) and the approximate file size for some of the files that have failed during the transfer process?

Looking forward to your reply.

Hello Alain,

Thank you for the clarification.

I will forward the issue to our development department so we can test it out in our environment to see if we can reproduce the issue and implement a fix for it.

I’ll keep you updated on this issue.