Conrad Sallian's community posts

Hi Nick,

Yes, you are absolutely right. This has been requested and we are planning to implement this at some point in the future.

Hi Thomas,

Thank you. We will contact Synergy regarding this matter.

Hi Shannon,

Actually, you can hide the menu in the Host settings. Here is how it looks like in the Host 6.9.0.1 settings:



In older versions including the current stable version 6.8.0.1 this option is available in Settings for Host -> Options.

Note, however, that if the user is administrator on their machine and you hide the menu, they will still be able to stop the Host. We cannot go against Windows security architecture and prevent full admins from doing whatever they want on their machine.

Thanks.

Hello,

Unfortunately, you cannot check how many tech licenses are available at any given moment. However, if there aren't any, the program will show you a warning once you attempt a remote connection.

For example, if you a 2-tech license and there are 2 techs already working with the license, a 3-rd tech will receive a warning message telling them that they are exceeding the number of allowed concurrent techs.

Hope that helps.

Hello Nick,

We will test this issue and see if we can reproduce it. Thank you.

Nick, if you close the lid on your laptop it most likely goes to the hibernation state. In this state the network activity may be suspended or become intermittent (like only to turn on briefly to check email etc.).

Hello Nick,

Is it Viewer or Host that you install on the laptop?

Hello,

Thank you for your post.

Unfortunately, we do not provide white labeling of the icon. Apart from purely marketing reasons, there is another reason - the program should be clearly identifiable by the user (and security staff/admins if any) as being Remote Utilities.

However, you can still customize the Agent window itself, as described in this tutorial.

Hope that helps.

Hi Thomas,

That sheds some light, thank you very much. We will do our own testing then with that program and figure out why this is happening and what we can do about it.

When "C" connects to "B", there are no keyboard issues, which I would then agree with Conrad that there is a problem with computer "A".

Yes, the problem is on the Viewer side. And most likely it's with certain software (including a/v) that may interfere.

Other remote viewing programs have no issue, ie. Chrome Remote, TeamV, UltraViewer.

Unfortunately, such reasoning doesn't apply here :) Different programs have different implementation and may react differently to even the same conditions.