Conrad Sallian's community posts

Hello,

Unfortunately, we couldn't reproduce this issue. What Host version do you have? You can view the Host version if you right click on the Host icon in the system tray and select "About Remote Utilities...".

Hello Mario,

If you are using your ID server as you mentioned, the IP address of the Host computer has nothing to do with remote connection. You are connecting to your Host through your ID server, which acts as an intermediary.

If there is direct connectivity with that Host, i.e. via a Local Network, you may try using direct connection instead of Internet-ID https://www.remoteutilities.com/support/kb/what-is-a-direct-connection/

Hello,

Thank you for the report. We will test it and get back to you.

Hello,

The user-agent is currently not sent. Sending any user-agent value here may cause problems when working with certain proxy server types.

Hi Mario,

I do select one in remote utilities but could it be this is confusing host software and is trying to switch between interfaces which is causing issues then?

I am curious where in Remote Utilities interface you can select a network interface to use. :) We used to have network interface binding in the program but we removed that feature long time ago.

Could you post/attach a screenshot of the dialog window?

Thanks.

Hello Mario,

We received the log, thank you.

Unfortunately, the log didn't show any serious errors or something that would explain why this specific Host has issues connecting. If it's possible, could you try to connect this Host to the Internet via another network interface (e.g. Wi Fi or mobile network) and see if the issue persists. This will help isolate the problem and see if it's indeed the network/router to blame or something else.

Hi Alan,

I was connecting remotely to a client's computer using Visual Studio and the right click wasn't bringing up the menus, or more specifically context menus were not visible during the remote connection.

You should have enabled the option "Capture alpha blending windows". Here is how https://www.remoteutilities.com/support/kb/some-windows-or-menus-are-not-visible/

I had considered setting up my own Remote Utilities relay host to see if that would help, but have just been too busy. It could be a connectivity issue between Utah and where ever the Remote Utilities server is hosted.

Apart from using your self-hosted server please also try the latest beta 6.9.0.1. This from release notes:

The remote screen transfer speed of dynamically changing content (e.g. videos) over slow connections has been increased.

This is not only about slow connections, of course. The very screen capture algorithm in the beta was improved as compared with the current stable version (6.8.0.1).  

Hope that helps.

Hello Mario,

Feel free to send the Host log to support@remote-utilities.com. Here is how to locate the Host logs https://www.remoteutilities.com/support/docs/host-log/

Thanks.

Hello Mario,

This has never been an ID problem. It's a network problem, in most cases caused by packet loss in the network itself or at ISP or issues with gateway hardware. There are many possible reasons.

What I recommend though is that you try installing the latest beta version https://www.remoteutilities.com/download/beta.php . In this version we implemented some fixes that can help smooth out small network issues and make the overall performance better.

If you install the Beta, make sure that you do that on both ends, Viewer and Host, not just the Viewer or the Host.

Hello Wanda,

Unfortunately, it looks like a general issue which may or may not be connected with Remote Utilities. I can only recommend that you add Remote Utilities Host installation folder (C:\Program Files(x86)\Remote Utilities - Host\ to antivirus software exception/white list and  see if the problem persists.

Thanks.