Conrad Sallian's community posts

Hi Katherine,

Apart from sending via email there is another way to "harvest" the Internet-IDs. But this method requires using of the self-hosted server (which is free).  See the "Sync server role" section on the page.

Hope that helps.

Thanks, Carlos. You can also try enabling the "Use legacy capture mode" option and see if it helps. It's in the Host options:

Hello Katherine,

Thank you for your post.

Is there a way to create an installer for Remote Utilities Host that we can deploy from our AWS server which can be done completely silently? We also need to have a secure, encrypted connection and do this without configuring any firewalls.

Yes, it is possible. Basically you need first to build your custom Host using the MSI Configurator (the "One-click" package option) . When configuring your package enable the Internet-ID connection and sending ID credentials via email. When your one-click Host package is run on a remote machine it will install itself and send the access credentials to your email address that you specified during configuration.

For more information please refer to this sample building tutorial.

Hello Carlos,

Actually, the desktop will most likely work, but laptop/netbook/tablet might not work. This has to do with hardware implementation and there are some difficulties making blank screen feature work on such devices, unfortunately.

Hello Carlos,

Thank you for your post.

This feature seems to work in Windows 7 but in 8/10 using the option basically throws you back to the login screen.

This might  depend on what device is on the remote (Host) side. Is it a desktop PC or a laptop/tablet?

Hello Cristian,

Currently working on it , finishing steps. We will soon publish the beta on the site.

Thanks!

Hello,

Thank you for your message.

Your observation makes sense. We will review it and see what we can do.

Hello Mohammad,

If you are going to update existing installations, it all depends on what you select in the last step of the configuration process. Basically, you have three options - update everything, update everything except security settings (i.e. passwords and permissions), or skip updating settings (in which case only the program files themselves will be updated). There is a table on the page that lists all possible combinations, see the link above.

Here by "updating" I mean not only product version update, but also deploying a new package of the same version, which might be the case if you want to update Host settings on already deployed Hosts.

Hello Richard,

Do you have SSD drivers in your system? There are some known issues.

We tested this updates several times in our laboratory but update went seamlessly and the Host started normally as it should. Perhaps, it has something to do with specific hardware.

Hello Nick,

Thank you for your suggestion. I will forward that to our developers and ask them to note it down.