Conrad Sallian's community posts
Run Only Agent - Not add to Viewer Address Book
Conrad,
Support (Posts: 3074)
Mar 16, 2018 4:06:20 pm EDT
Hello Keith,
Thank you for your post.
Unfortunately, no :) So far whenever you connect to a remote PC at least once (regardless Agent or Host) a corresponding address book record is created.
I can add this as a suggestion to our wishlist though.
Thank you for your post.
Unfortunately, no :) So far whenever you connect to a remote PC at least once (regardless Agent or Host) a corresponding address book record is created.
I can add this as a suggestion to our wishlist though.
Black Screen on MSI laptops
Conrad,
Support (Posts: 3074)
Mar 13, 2018 6:31:41 pm EDT
Hello Allik,
You should try uninstalling the Remote Utilities monitor driver. Perhaps, it was installed on your Hosts. To uninstall it, right click on the Host icon, select Settings for Host -> Options -> Driver and click "Uninstall" right next to the monitor driver.
Here is a screenshot:
Let us know if this worked for you. Thanks.
You should try uninstalling the Remote Utilities monitor driver. Perhaps, it was installed on your Hosts. To uninstall it, right click on the Host icon, select Settings for Host -> Options -> Driver and click "Uninstall" right next to the monitor driver.
Here is a screenshot:
Let us know if this worked for you. Thanks.
Black Screen on MSI laptops
Conrad,
Support (Posts: 3074)
Mar 12, 2018 2:34:03 pm EDT
Hello Allik,
Thank you for your post. This troubleshooting article can help:
https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/
Thank you for your post. This troubleshooting article can help:
https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/
Hosts not auto-imported into the RU-address book
Conrad,
Support (Posts: 3074)
Mar 09, 2018 3:20:27 pm EST
You are welcome :)
where is address manager list
Conrad,
Support (Posts: 3074)
Mar 09, 2018 5:44:21 am EST
Hello John,
The list that you mentioned is stored in the config_4.xml. So if you want to copy this list into another portable Viewer (or Viewer installation) you just need to copy this file in its appropriate destination.
The list that you mentioned is stored in the config_4.xml. So if you want to copy this list into another portable Viewer (or Viewer installation) you just need to copy this file in its appropriate destination.
Hosts not auto-imported into the RU-address book
Conrad,
Support (Posts: 3074)
Mar 09, 2018 5:15:31 am EST
Hi,
Unticking the "Generate..." check box in this step only makes sense if you are going to update existing Host installations. That is, if you want to update the server address (e.g. change it from public to a self-hosted one) without changing the Internet-ID codes already assigned to Hosts.
That might be the reason. You should tick the "Generate a new Internet-ID code" in order for the internet-ID to get generated at all. I assume that your msi file is used for a new Host installation, not for updating existing installations.thanks, yes there i untick generate new internet-code, and select SPECIFY custom INTERNET-ID server and set it to the RU-server.
Unticking the "Generate..." check box in this step only makes sense if you are going to update existing Host installations. That is, if you want to update the server address (e.g. change it from public to a self-hosted one) without changing the Internet-ID codes already assigned to Hosts.
Hosts not auto-imported into the RU-address book
Conrad,
Support (Posts: 3074)
Mar 09, 2018 5:06:33 am EST
Hosts not auto-imported into the RU-address book
Conrad,
Support (Posts: 3074)
Mar 09, 2018 5:04:10 am EST
Hello Espen,
Thank you for your message.
In order to troubleshoot Host -> Server connectivity please check this document https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/ .
Hope that helps.
Thank you for your message.
Provided that you enabled the auto-import option on the server (see how in this document), the Hosts should get automatically added to the designated folder. If they aren't, then perhaps they cannot even connect to the server in the first place.However, when deploying new hosts with a customized .msi file, none of the hosts are imported into the address book.
This might confirm what I said above. The Hosts cannot connect to the server for some reason. That's why they don't get imported into the address book - the server simply doesn't see them.Also, the 5 hosts i`ve installed it on, everyone says Offline/Unknown even though they are up and running, and i am able to remote them.
In order to troubleshoot Host -> Server connectivity please check this document https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/ .
Hope that helps.
where is address manager list
Conrad,
Support (Posts: 3074)
Mar 09, 2018 4:57:06 am EST
Hello John,
Thank you for your message.
I'm not sure I know the answer but I will forward your question to our development to clarify.
Thank you for your message.
I'm not sure I know the answer but I will forward your question to our development to clarify.
Just curious, why would you want this?I ask because I want to preserve this address book file list and checked/unchecked status when switching between versions of the viewer.
Language of host
Conrad,
Support (Posts: 3074)
Mar 09, 2018 4:52:47 am EST
Hello,
Yes, you can change host language as well as other settings using the Remote Settings feature.
Hope that helps.
Yes, you can change host language as well as other settings using the Remote Settings feature.
Hope that helps.