Conrad Sallian's community posts

Hello,

Thanks for the suggestion. We'll add a feed soon.

Hi Jason,

Thank you for your post.

We have already marked this feature for inclusion in the next server update. I think the update we'll be available in 2-4 weeks from now.  

Don't hesitate to ask me if you have other questions.

Hi Ron,

That's good news. ) I'm glad to hear you figured out the issue. Seems like indeed it was a perimeter misconfiguration problem.

Thank you for using Remote Utilities!

Hello Hans,

Thank you. There is nothing special in the Host log except that connection times out several times, perhaps because of brief network interruptions on either the Host or the Server side. If you experience this different Hosts that poor network connectivity on the Server side my be the reason.

On your server PC you can run ping <some internet address> -t  command for some time and see if there are any lost packets.

Ron,

Could it be that your ISP no longer provides an external IP address to you (that is, to your router)? For example, now your "external" IP address may actually be the one from the ISP's local pool.

Hi Ron,

Would someone please verify that they have been successful in using a direct connection with RU version 6.6.0.7.

As a support person, I can only confirm that there was not a single complaint that direct connection in RU 6.6.0.7 wasn't working. We have plenty of customers/users who use direct connection in RU, both on a LAN and WAN,  and they would immediately let us know about the issue. Version 6.6.0.7 has been around for a week already.

Did you try to set up Host on another computer in the same network. Preferably a computer without BitDefender installed. Antivirus software nowadays is extremely intrusive and always tries to decide for the user what they can and cannot run, even if they explicitly allow something or turn off the a/v application.

Hi Ron,

I sent you an older version via the tickets. Feel free to install it and check if it works for you. For proper experimentation, please keep other factors unchanged.

Hi Ron,

Could you check if your Windows firewall is on?

Hello Hans,

Thank you for your message.

I do have similar problems since V6 although using actual Versions 6.07 for hosts and viewer and 603 for private server.

The server has its own version numbering. A new server release does not necessarily happen with each RU release. Currently, the latest server version is 2.6.0.3. If that's what you mean, then yes, it's the latest version.

For example the host is online and also online is shown in viewer but if connecting it switches to offline although being physical online. Or it is showing offline but if connecting it jumps to online.

During logging in a connection may briefly show as offline , but that doesn't actually mean that it's offline.

I do have many interruptions while working on hosts, if connecting again it takes 2 or more trials to get connection again.
In viewers Log I have many errors like
CheckID Connection. After process message. Host "xy:55655". MsgCode: 10
or socket errors like "EIdConnClosedGracefully".

If this happens with all your hosts, then probably it's not a problem with the Hosts. It could be a network issue either on the server side or the Viewer side.

To start with, could you send us logs from a few of your Hosts, especially from those you had connection issues with. We'll see if Hosts had any difficulty connecting to your server.

You can use the email support@remote-utilities.com to send the logs.

Hi Allan,

Viewer also works in Wine for Mac OSX (https://wiki.winehq.org/MacOS).