Conrad Sallian's community posts

David,

Also , please make sure that you enable "Remember me on this computer" check box when you log in.

Hello Stephen,

Please, update Remote Utilities to the most recent version which is 6.10.10.0.

Hello David,

There weren't any other reports but still I've forwarded your request to our webmaster to double-check if there is something on our end that might be causing this.

Thanks.

Hello Scott,

This is approximately mid-2020.

Thanks.

Hello David,

You shouldn't be logged out from the site. Perhaps, it's something with the cookies in your browser. Make sure that you allow cookies from *.remoteutilities.com to be stored on your computer.

Hello,

I'm glad to see you figured out the problem :) Please, let us know if you need further assistance.

Thanks!

Hello Alan,

Regarding mobile client licensing (Android and iOS) - we are not planning to make it paid in the near future, at least not with the current feature set. The address book in the mobile client remains very basic (essentially a list) and we won't even start thinking about other-than-free licencing model before this is improved and the mobile client gets a full-fledged address book.

--- I have two PCs we use more than anything, and mostly use MY PC to connect to other PCs. But, if at the keyboard of one of the other PCs and need to get something from my PC, can I easily connect to my PC to do so? i.e., is this considered to be "another tech license", and so would not normally be able to connect because of licensing issues, or technical issues, such as a lack of centralized common client list?

Our licensing is per concurrent tech. If you have a 1-tech license you can open a remote session (or even multiple simultaneous sessions) from any one Viewer workstation  at a time.

Hope that helps.

Hello, David

Thank you for your message.

These permalinks already exist for all the main program modules. Here they are:

https://www.remoteutilities.com/download/host/
https://www.remoteutilities.com/download/agent/
https://www.remoteutilities.com/download/viewer/
https://www.remoteutilities.com/download/server/

Let me know if you need further assistance.

Hello,

Thank you for your message.

You cannot hide the tray icon itself, it's always there. This is because Remote Utilities is legitimate software for remote administration and support and must reveal itself in the system for the remote user. Otherwise, antivirus/security software may erroneously detect and remove it.

You can, however, hide the tray icon menu. That is, right-clicking on the tray icon won't produce a contextual menu. You can enable it back if you run the Host settings using Windows Start button (or just doing the search "Settings for Host").

Hope that helps.

Hello Scott,

Thank you for the kind words.

This feature is already on our wishlist for the mobile client. We are going to implement it together with a full-fledged address book (compatible with the desktop Viewer).