Andrew Caldwell's community posts

When I remote into my Windows 10 host machine and access QuickBooks, it cuts off part of the application and I'm unable to access it. I tried adjusting the viewer and host settings but it still cuts off the right side of the application. Please advise.

Polina Krasnoborceva wrote:

Hello Andrew,

Thank you for your message.

Could you please clarify if I’m right in assuming that you’re trying to establish a connection using the  Internet-ID connection  method? If this is the case, please try referring to  this KB article  before we proceed to further troubleshooting and see if any of the solutions that are listed helps to resolve the issue.

Please let me know if the issue persists.

Polina, thank you. This KB helped. It was the service that was off I had to turn it back on. But it turned off again. I suspect it's Kasperski disabling it. I will have to adjust the settings.

Windows version viewer: Windows 10
Windows version host: Windows 10
Remote Utilities version viewer: 6.10
Remote Utilities version host: 6.10

I'm unable to remote into my computer. It keeps giving me "Unable to connect Attempts left: ". See attachment. Please advise.