A S's community posts


Viewer Screen Blank

A S, User (Posts: 4)
Sep 28, 2021 8:38:36 pm EDT
Support level: Free or trial
Dear Polina, thank you very much, you are the same person who replied to my last post.
Much appreciated, this worked.
I’m surprised though as I did see this reply for other things but thought it must be out of date due to being a newer release.
Thanks

Viewer Screen Blank

A S, User (Posts: 4)
Sep 28, 2021 10:17:31 am EDT
Support level: Free or trial
I’ve just today installed on a new host 7.0.2.0 Windows 10
I reinstalled apps on my android phone and apple iPad also today.

Rebooted host
I can connect using both devices and as I’m testing I’m sitting in front of the host screen. I am able to control the mouse and click etc having desired effect however on both viewers I have a blank screen so effectively blind if I was working remotely.

I believe my graphics drivers are up to date also.
I’ve searched for other ideas but not found anything recent.
Help appreciated thank you.

no keyboard shows to enter password on iOS

A S, User (Posts: 4)
Jan 23, 2020 8:59:37 am EST
Support level: Free or trial
Update for my issue, I took the iPad to the remote computer network and now it connects perfectly, asking for keyboard entry etc and connected, so actually my problem is to connect over the internet. Unsure if there is an extra layer of config required?

no keyboard shows to enter password on iOS

A S, User (Posts: 4)
Jan 22, 2020 7:16:12 pm EST
Support level: Free or trial
I’m having the same issue, but it looks like there was recognition of the problem and a fix in newer version. I only downloaded and installed  within the last week. Jan 2020, so I’d be expecting to have the latest version. I’ve tried on a number of devices
iPad
iPhone
Android phone
Windows PC
And android tablet.  This was the first and it worked beautifully but I only have access to this device some of the time. after this I tried the devices I usually have.

It’s possible there may be other issues but what it looks like is no keyboard or the field is not expecting input.

Any thoughts?
Many thanks