Gaz Denson's community posts

Right the need to actually reboot the server is a real problem as it runs various important tasks 24/7 (hence why I asked).

When possible I will try your fix but finding a time to reboot the server will not be easy.

My 2nd concern would be that whenever a product has "Beta" in its name I have a worry it will then need a further update to the Full version, problem being as I said rebooting the server is not an easy operation.

Plus updating everyones PCs will take an age too.

Any plans to implement Auto-Updates that do not require reboots any any stage in the future?

Replying to this thread as it describes exactly the issue we are having using RU Server.

In a nutshell:

Viewer is 6.10.10.0
RU Server is 2.7.9.0

Not sure how to check host versions remotely but I am not seeing the update alert triangle on any host PCs.

To get some background:

We have a number of PCs in the office on our internal network that I remote onto when the staff need something done and also we have remote workers who remote into there office PC from home (and again I remote connect to their home PC if they need an update or help etc..)

I am at the office.

I can connect to any of our office located PCs fine and they do not drop at all for hours and hours.

When connecting from home to office or office to home we get the issue others have described. Sometimes it will be fine for a good hour other times it will drop over and over being connected for anything from 1 min to 10 mins making work a real struggle for our WFH people.

Is this going to be a version issue?
If so how do I update the RU Server version? and does the server need to be rebooted as part of an update?

Or is this more likely an internet issue? (The office internet isnt amazing but it is stable enough that the managing director can use  [censored] connecting from home to the office totally fine with no dropouts whilst the rest of us on the RU Server are dropping the whole time)
If it is related to internet in some way, is there a way to make it hold the connection and wait for data rather than instantly drop the connection? A pause is better than having to login again.

Hope I have made myself clear and given enough info to make a start with.

Many thanks in advance

Hi, thanks for the replies.
Using the latest version of both Host and Viewer (not beta)
It seems like its frozen in time (quite literally the clock will be stuck) and I can not do anything until I close the viewer window and reconnect.
The pausing/unpausing does not have an effect.

My Viewer is automatically freezing when I walk away from the PC for an extended period and upon return does not automatically reconnect me.
I have to close the remote window and log back in.
Is there a way to stop this happening and be permanently logged in until I choose to log out, or even a way to set the "log out time" to be longer (eg 30 mins)
Thanks in advance!

How do you set the Timeout duration?
Cant seem to find it in the docs

Having the exact same issue, was a solution ever found?