George Vaughn's community posts
RU Remote Printing Failure
George Vaughn,
User (Posts: 2)
Nov 26, 2020 9:53:47 pm EST
Support level: Free or trial
Thank you, Polina, for your suggestions. I am sorry to report they did not work. With the beta version installed, I was still unable to print. The beta version also displayed other issues, especially with cursor activity, that made it difficult to use. While I was using the non-beta and beta versions of the program, I also experienced too frequent connection interruptions. My experience has led me to search out an alternative product for remote access. I wish your company much success, but your software does not seem to be the solution which will work for me.
RU Remote Printing Failure
George Vaughn,
User (Posts: 2)
Nov 14, 2020 3:59:03 pm EST
Support level: Free or trial
I installed RU 6.10.10.0 Viewer and Host on computers both running Windows 10 about six weeks ago. Everything seemed to work fine at first. In the last two to three weeks, I began to experience difficulty printing remotely fr om the Host to the Viewer. The scope and frequency of the difficulty have gradually expanded so that remote printing is almost always unavailable.
Each failure is followed with a window at the Viewer end titled "Error Report - Remote Utilities Viewer" with a lengthy error message which is summarized by this text: "Error (EOUTOFRESOURCES): not enough memory available to process command." There have been no significant hardware or software changes in the Viewer computer since installation. Just over 6 gigs of physical memory is installed, with over 2 gigs of available memory while my usual programs are running.
The Error Report Window has on it a button allowing the report to be sent to RU. I have done this repeatedly, most recently, today. There is an ID# associated with the report, and that number for the last report sent is: {8231875B-68E7-41D4-8D94-0BDF97734BDB}.
The Error Report Window has another button allowing the report to be copied. However, there is no indication of wh ere the report is being copied so I cannot access the "copied" report to view it or include it in this post. I am sure it would be helpful in addressing this issue.
I have tried a number of things, including running Viewer as Administrator, without success. I hope someone can take a look at this as soon as possible. I do like the program, but this is a big negative.
Thanks.
Each failure is followed with a window at the Viewer end titled "Error Report - Remote Utilities Viewer" with a lengthy error message which is summarized by this text: "Error (EOUTOFRESOURCES): not enough memory available to process command." There have been no significant hardware or software changes in the Viewer computer since installation. Just over 6 gigs of physical memory is installed, with over 2 gigs of available memory while my usual programs are running.
The Error Report Window has on it a button allowing the report to be sent to RU. I have done this repeatedly, most recently, today. There is an ID# associated with the report, and that number for the last report sent is: {8231875B-68E7-41D4-8D94-0BDF97734BDB}.
The Error Report Window has another button allowing the report to be copied. However, there is no indication of wh ere the report is being copied so I cannot access the "copied" report to view it or include it in this post. I am sure it would be helpful in addressing this issue.
I have tried a number of things, including running Viewer as Administrator, without success. I hope someone can take a look at this as soon as possible. I do like the program, but this is a big negative.
Thanks.